Business Analyst Software Development
Resume:
Ouday P. Khedun
************@*****.***
Toronto, ON
Senior Business Analyst
HIGHLIGHTS
Business Analyst with over 6 years of experience with domain knowledge in Banking, Retail, Telecom, and Insurance.
Extensive experience in Business Analysis, Stakeholder Analysis, Data Analysis, Business Rules, GAP Analysis and developing/creating business process documents.
Involved in all aspects of the software development life cycle (SDLC) using Agile/ Scrum/ Kanban/ Waterfall techniques.
Expertise in Analyzing and Documenting Business Requirements, Stakeholder Requirements, Solution Requirements: Functional and Non-functional, Technical and Training Specifications. Highly organized, detail-oriented professional.
Well-versed in requirements gathering techniques like Meetings, Workshops, Focus Groups, Interviews, Workflow Analysis, Document Analysis, Joint Application Development (JAD) sessions, Prototypes, Walk-through's, Process Mapping, etc.
Proficient in gathering user requirements and translating them into data and functional requirements.
Highly disciplined and yet flexible approach to software development. A profound understanding of the balance that must exist between customer satisfaction and technical excellence. Skilled at all levels and stages of software development cycle, from conception to production to maintenance.
Multi-Tasking and Organizational skills, with proven experience in Development and implementation of Strategies. Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Visio), ERP, SAP, CRM
Excellent communication and interpersonal skills, capable of communicating with highly technical engineering teams. Operating systems: MsOffice, Zoom, Teams, Slack, Jira, Confluence, HP ALM, Tableau, Power BI, API
Effective business communicator (English & French) and proficient in writing SQL queries.
PROFESSIONAL EXPERIENCE
Business Analyst Dec 2023 – Present
UnionWare
Create detailed documentation of business processes, requirements, and workflows.
Identify, assess, and elicit client's business requirements.
Convert business requirements into technical specifications by using Rational UML and BPMN.
Clearly define scope of work and perform Gap analysis.
Break down the requirements into bite size small stories.
Working on a Business Requirement Scoping and identifying high-priority implementation requirements.
Assist in relationship building and post-implementation support. Worked directly with product owners and stakeholders to elicit answers regarding customer satisfaction questions, post-launch issues, and change requests.
Construct workflow charts and diagrams, study system capabilities, and write specifications.
Develop organizational change management framework and conduct user acceptance testing.
Demonstrate ability to perform detail-oriented work with a high degree of accuracy and able to explain complex concepts with clarity and simplicity.
Assist with troubleshooting production issues and support daily operations.
Work with other Business Analysts to review and improve standards.
Work with customers, development leads to review project timelines, and project status.
Work with Data Migration Analyst to ensure success of data migration process.
Work with Solutions Architect to ensure required solutions are delivered on time and accurately.
Participate in Scrum meetings, including Sprint Planning and Retrospective meetings.
Business Analyst- Bilingual Jan 2023 – Nov 2023
Bell Canada, Toronto
Leadership experience in defining requirements and solutions through the production of Business Requirement and System Requirement documentation within SAFe teams.
(ETL) MS-SQL data queries and extract data for analysis, data visualization through Power BI . Ability to use API Systems Integration (Web-methods), Postman, Camunda platform and UML for visual representation of business requirements. BCRIS, EOM, NM1 applications (Ordering, Provisioning & Billing)
Created PDD & SDD and assisted Dev to help in building scripts to automate business operations and present KPI reports and visualize performance metrics.
Analyzed and monitored Automated Scripts -Robotic Process Automation (RPA) using Automation Anywhere AA360, Blue Prism platform and Camunda.
Worked closely with end-users to identify and establish requirements for custom applications or package software in project mode or modification required to find a solution. Actively assisting the DevOps Engineers to improve microservices.
Assisted and worked with offshore Dev teams to create, enhance, test, fix defects, migrate, and run Automated scripts on Bots and develop quality test strategy/plan and validate that those standards are met.
Prepared documentation (use cases) about the methods/procedures before introducing new or change systems or processes, familiarity with CRM, automation, and cloud computing concepts.
Contributed actively to improve the Center of Excellence by presenting best practices documents, training manuals and Job Aids.
Collaborate with the program and business teams to ensure continuous business and IT alignment among different ARTs (Agile Release Trains)
Intermediate Business Analyst May 2022 – Nov 2022
Royal Bank of Canada
Led detailed requirement phases by identifying, tracking, escalating and/or resolving business systems issues.
Involved in all aspects of projects, including documentation of project needs, analysis, research of needs and possible solutions, identifying technology and business solutions, gathering, documenting, and updating business requirements; reviewing workflow process mapping; creating project plans; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
Conducted functional reviews with stakeholders, gather requirements, document business requirements, and create process maps of current and future state in regulatory related projects.
Identified, tracked, and resolved business systems issues.
Developed detailed level process maps to facilitate requirements gathering, gap analysis and for training use.
Managed project documentation (implementation plan, issues log, process maps, reports, FTE analysis, etc.) and resolved emerging issues at the implementation stage of the project.
Contributed to successful project completion within budget and on time by identifying risks and developing/recommending mitigation strategies.
Sought input from the business by facilitating sessions. Ensures all activities comply with the governing regulations, internal policies and SOP’s
Developed strategic training plan associated with introduction of new/ enhanced business processes.
Helped with business user testing using HPALM and SpiraTool. Conducted Defect Triage Meeting.
Developed and maintained strong relationships with business partners and internal/external team members.
Provided consulting services to business partners on new initiatives.
Identified issues and escalated resolution as required.
Senior Business Analyst May 2020 – May 2022
TD Bank, Canada
Used MS Excel, Word, PowerPoint, Visio, and other software to create diverse functional documents.
Used UML to create and model process flow diagrams, established business solutions for business stakeholders.
Effective communication and presentation skills demonstrated during demo sessions with end users.
Execution of unit tests of all user stories, preparation of test data for UAT users and control of the UAT cycle until launch to get good experience with functional tests.
Worked as Scrum Master to participate and facilitate all rapid sprint (2 weeks) ceremonies from Sprint planning through Sprint retrospective; Productively used Scrum and Kanban boards, JIRA, Confluence, MS Teams, etc.
Effectively executed quick dashboard to significantly uplift the performance.
Maintaining the product backlog and prioritizing user stories for each sprint in collaboration with the Product Owner and stakeholders.
Senior Business Analyst Jul 2018- Apr 2020
Best Buy, Canada
Throughout the project life cycle, project management methods were used to manage process improvement projects.
Built and managed stakeholder engagement using RACI matrix and stakeholder registry, project documentation was updated as needed.
Actively participated in the analysis and in the development of efficient and profitable solutions that supported the products, processes, and functional requirements of the clients' business.
Reduced the turnaround time from the initial inquiry to the delivery of critical customer-centric business processes. Functional knowledge of SaaS solutions like Salesforce.
Improved existing processes to increase business efficiency.
Improvement requests and development of activities were tracked and reported to keep management informed of the potential time frame changes.
Created project plans, work breakdown structures (WBS), and baseline data for the project requirements.
Gap analysis was performed by evaluating the current states of affairs (As Is) and formulating a future state (To Be).
Business Analyst Oct 2017- Jun 2018
TELUS, Toronto
Created a Business Requirements Document (BRD) to record and precisely depict the business activity process descriptions.
Holding JAD Sessions and vendor meetings to assist third-party applications.
Through workshops and tutorial sessions, requirements were gathered and confirmed from business process owners, subject matter experts (SMEs), and security audit teams.
Effectively used JIRA to create documentation for requirements specifications and Confluence to record use cases and activity diagrams. Created test plans and test scenarios based on business requirements.
Conducted JAD, walkthroughs, teleconferences, meetings etc. with other teams to solve numerous problems.
Verified that the test scripts run correctly and meet the scenario description.
Jr. Business Analyst -Sunlife Insurance Oct 2016-Sept 2017
EDUCATION AND CERTIFICATIONS
Honours Bachelor of Commerce- Finance
Canadian Securities Course (CSC®)
Bloomberg Market Concept (BMC)
IIBA Entry Certificate in Business Analysis (ECBA)
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