Call Center Representative

RODOLFO ARAGON

Brooklyn, NY ***** ● 718-***-**** ● *********@*****.***

SUMMARY OF QUALIFICATIONS

Hard-working, positive and customer friendly Call Center Representative with Porter experience.

Reliable, punctual, with solid work history. Excellent communication, organization and time

management skills. Work well both independently and as a contributing member of a team. Seeking a

position with a company where I can contribute to its smooth operations.

● Bi-lingual (English & Spanish)

● Type 45+ WPM

● Microsoft Excel & PowerPoint

EXPERIENCE

Call Center Representative

● Worked in a busy call center environment handling high call volumes.

● Managed the escalated service concerns received from customers re: surveys.

● Maintained relationships of both internal and external clients.

● Submi ed requests to the proper department to prevent re-occurring issues and recommend improvements in the

process and procedure.

● Analyzed reports on improvements to bring effectiveness to the department.

Porter/Building Maintenance

● Provided general maintenance and custodial services to indoor and outdoor facilities

● Handled heavy equipment and machinery used in cleaning.

● Knowledge of cleaning chemicals, proper storage and disposal methods.

● Performed and documented routine inspection and maintenance activities.

● Cleaned, sanitized and supplied restrooms, bathrooms and showers

● Swept and mopped rooms, corridors and waiting areas and cleaned and disinfected surfaces such as floors and

counters; maintained floors by stripping, waxing, buffing and washing.

Warehouse Worker/Line Runner

● Planned, organized and loaded trucks, from skids to trucks for fast and efficient customer delivery.

● Loaded and unloaded trucks of bo les for processing.

WORK HISTORY

2024 Mar.- Call Center Representative King Teleservices L.L.C. Brooklyn, NY

2022 May-2023 Nov. Delivery Driver UBER Eats Brooklyn, NY

2020 Mar.-2021 Oct. Warehouse Worker/Line Runner Culver Narrows Beer Distribution Brooklyn, NY

2018 Feb.-2019 Dec. Porter Eastern Janitorial Services Napanoch, NY

2016 Jan.-2018 Feb. Chef’s Helper Bear Hill Food Services Malone, NY

2013 Nov.-2015 Nov. Call Center Rep Universal Surveys New York, NY

EDUCATION

NYS Department of Education, Albany, NY

High School Equivalency Diploma

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