Case Manager Support Specialist

Lead Case Manager - Jewish Family Services

Safe Parking Program

June 2024 - Present

Experience working with homeless client databases

Housing Navigation, goal planning, support services Provided resources to overcome barriers, referrals, directions, and crisis intervention as requested or required by clients Discharge Planner - Bayview Crisis Stabilization Unit April 2024 - June 2024

Assessed the discharge needs of each CSU patient receiving care Coordinated discharge planning activities to ensure continuing care of CSU patients

Collaborated with CSU treatment team to meet discharging goals for CSU patients

Provided patients with information regarding various resources and supports available in the community

Peer Support Specialist/Unit Secretary - Bayview Crisis Stabilization Unit

July 2023 - June 2024

Provided psychiatric stabilization services for Bayview CSU patients Facilitated individualized care of 12 caseload patients living with dual diagnosis disorders of co-occurring mental health and substance use disorders

Practiced trauma-informed coping skills, and de-escalation techniques. Utilized trauma-informed motivational communication techniques while empowering patients

Coordinated inter-agency relationships (MCRT/PERT/211/NAMI) to advocate and obtain community resources for clients Verified insurance information and performed all registration duties for incoming CSU patients

Social Services Specialist - The County of San Diego July 2022 - December 2022

Responded to clients' inquiries within San Diego County and discussed available San Diego County programs

Assisted potential clients in collecting personal information to determine eligibility for social assistance programs within San Diego County

Provided referrals to utilize community resources based on client needs Managed a high-volume workload in a fast-paced office environment WORK EXPERIENCE

San Diego, CA

Mobile: 619-***-****

Email: *********@*****.***

BILLY RAY VITTORIO

- Excellent written and

oral communication

skills

- Detailed oriented,

analytical and

self-motivated

- Outstanding customer

service working with various

populations

SPECIALIZATIONS

2024 - Present: Master of

Arts in Marital & Family

Therapy, National University

Bachelor of

Arts in General Psychology,

National University

Associate

of Art in General

Psychology, Southwestern

College, Chula Vista CA

EDUCATION

- Health Information

Technologies

(Cerner/Milenia, MediTech)

- MS Office Suite

- Trained in de-escalation

techniques and trauma

informed motivational

communication techniques

SKILLS

WORK EXPERIENCE

Retail Associate - AMV INC.

January 2018 - April 2019

Ensured high satisfaction and outstanding customer service among customers

Utilized problem-solving solutions to maintain customer satisfaction

Offered customers current products and service information to enhance brand awareness

Trained all new incoming employees

Planned product displays and maintained the floor appearance and cleanliness of the store

Operated cash registers and handled cash/credit transactions. Warehouse Technician - Pro-Comp Performance Parts

July 2017 - December 2018

Organized storage areas to facilitate efficient receiving and receiving of products

Utilized forklift to load, unload transport, and store goods Prepped for the next phases in the assembly line process Inspected incoming and outgoing shipments to identify any discrepancies

Verified orders and receiving documents to ensure accurate record-keeping

Prep-Cook - Papa John’s Pizza

December 2015 - April 2017

Upholded optimal staff and customer protection by monitoring food handling, cleanliness, and sanitation protocols Prepared cooking supplies, ingredients, and workstations when opening and closing stations

Maintained well-stocked stations with supplies and ingredients for maximum productivity

Washed dishes and maintained a clean working area

Handled cash and credit transactions

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