Customer Service Store Manager
Resume:
Nadine Armetta
Phoenix AZ **032
***************@*****.***
● Skills
Superior Customer Service, Excellent Judgment and Decision Making, Time Management, Active Learning, Foreign Languages
Experience
Cvs Caremark 01/15/2021-04/24/2021
FEP clinical services
August 2017-November 2019, Phoenix, Arizona
Starbucks, Macy’s Biltmore, Store Manager
● Accountable for budgeting and payroll records, reviewed financial reports to ensure expenditures were authorized and budgeted
● Established standards for personal performance and customer service
● Led, trained and coached team to meet professional expectations
June 2013–present, Scottsdale, Arizona
Basil and Garlic Bistro, Owner
● Monitor employee and customer activities to ensure food service and liquor regulations are obeyed
● Establish standards for personal performance and customer service
● Accountable for managing payroll, finance expenses, and food orders
September 2010-January 2012, Reutlingen, Germany
Hotel Fuerstenhof, Hotel management
● Ensured operational success associated with scheduling high-quality housekeeping
● Managed all guest reservations and colleague attendance
Education
August 2007-August 2010, Reutlingen, Germany
Hotel School Hohenzollern, Hotel Management School
High school diploma, May 2007
Awards
Certified Trainer, Macy’s food division, September 2019
Languages
English, full professional fluency
German, native fluency
Italian, professional working proficiency
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