Customer Service High School
Resume:
ABDENNACER EL JAOUHARI
ST Bouchaara * Street Birouni N 691 Sidi Moussa -Salé –Morocco
Email : *************@*****.***
PROFESSIONAL SUMMARY
Dedicated customer service professional committed to providing exceptional experiences and fostering positive
relationships. Passionate about ensuring client satisfaction in every interaction..
Languages : Fluent in English, French, and Arabic.
Computer Skills : Proficient in Microsoft Word, Access, Excel, PowerPoint, and Simple Comptable.
EDUCATIONS
2018 CERTIFICATE : CERTIFICATE IN RECEPTIONIST MANAGEMENT
MAAM FACILITE MANAEMENT, UNITED ARABIC EMARETE ( ABOU DHABI )
2016 - 2018 DIPLOMA OF TECHNICIAN SPECIALIZED : STUDY OFFICE AUTOMOTIVE.
HAY CHEMAOU APPLIED TECHNOLOGIES – MOROCCO (SALE).
2014 - 2016 DIPLOMA OF TECHNICIAN : MECHANICAL MANUFACTURING.
HAY SALAM APPLIED TECHNOLOGIES – MOROCCO (SALE).
2013 - 2014 HIGH SCHOOL : SCIENCE OF LIFE AND EARTH.
SALAH DIN AYOUBI HIGH SCHOOL – SALÉ, MOROCCO.
WORK EXPERIENCE
2021 – CURRENTLY RESPONSIBLE GAME ROOM
La Zone Gaming – Salé, Morocco
• Greeted clients and provided excellent customer service.
• Explained the rules of the games to ensure understanding.
• Monitored customers to prevent inappropriate behavior and ensure safety.
• Intervened promptly when necessary.
2021 - 2019 SALES ADVISOR
El Wazzani Autoworld – Kenitra, Morocco
• Welcomed customers in the store and assisted with inquiries.
• Proposed products based on customer needs.
• Organized and stocked shelves to maintain an appealing display.
FRONT OFFICE RECEPTIONIST
2018 - 2019
MAAM FACILITE MANAEMENT, UNITED ARABIC EMARETE ( ABOU DHABI ).
• Welcomed and greeted guests in a professional manner.
• Managed the receipt and delivery of all incoming and outgoing mail and packages.
• Answered phone calls and directed them appropriately.
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