Customer Service Electrical Engineering

**** *** *****, *******, ** *****

901-***-**** ************@*****.***

Im a dedicated results-driven professional with a diverse background spanning in Management, leadership,Test Engineering and Technical background. Im seeking an opportunity to utilize my current skills and education while expanding my knowledge of new concepts within a reputable company to contribute to innovative solutions and support organizational growth while establishing roots. Im a highly motivated dependable, strong work ethic, quick learner, and adapt at meeting challenges head-on.

Hardware and Software

Installation

Network Operating Systems

Microsoft Word, PowerPoint,

Excel

Shipping and Receiving

Verbal and Written

Communication

Problem-Solving and Detail

Oriented

Team leadership and management

Troubleshooting and Diagnostics

Technical Support

Multitasking

Customer Service

10/2015 - 05/2023 FLEX LTD Memphis, TN

Test Engineer L2

Recorded and analyzed data, performed validations, and generated logs for accurate documentation

Excellent with team environment and great team member of 30 plus engineers

Developed innovative problem-solving techniques

Installed and maintained software programs

Completed projects within allocated time frames and budget constraints Tested New Product Introduction (NPI), compiling data for customer reports and management presentations

Conducted time studies and test trials

Utilized various test instruments to assess the functional performance of systems, networks, and components

Collaborated closely with production, repair, and management teams in adapting to new changes in testing process

Compiled failure analysis reports and implemented corrective actions for continuous improvement

Responded effectively to help tickets, diagnosing and resolving network, FRANCIS SHELTON II

Summary

Skills

Experience

test, and hardware-related problems

08/2019 - Current FEDEX Memphis, TN

Team Leader

Assigning duties and task based on operational needs Motivate employees by personal power and drive performance on a daily and nightly basis

Hold daily and nighty meetings with my team at the start of shift outlying production goals for the operations

Develop and form creative strategies based on operational needs Maintained documentation and paperwork

Communicate with employees and managers

Mange a team of over 50+ employees

Conduct coaching and performance reviews to assess individual employees progress

Direct employees to place correct packages to appropriate slides, lines, or belts for final distribution

Mange a team that is constantly rated highest in the company finishing with recirc rate of first and second place

12/2008 - 10/2016 KMART, SEARS HOLDING Memphis, TN Manager

Demonstrated strong sales and profit growth

Prepared weekly schedules, optimizing floor coverage within fiscal guidelines

Monitored employee performance and addressed performance gaps through corrective action

Provided leadership and mentoring to new employees Ensured operational standards by completing opening, closing, and shift change functions

Managed daily and nightly operations

Addressed customer concerns and complaints promptly Oversaw inventory management through cycle counts, audits, and shrinkage control

Over see departments such as Electronics, Layaway, Garden shop, Toys, DIY, and Sporting Goods

Over see AD promotions and store events

Ensured daily stock replenishment and assisted vendors with layout formation and product concerns

Maintained accurate reports and handled end-of-day sales procedures. 05/2013 - 10/2015 FLEX LTD Memphis, TN

Lead Technician

Repaired Apple and IBM laptops

Repaired servers and desktops

Troubleshooting and diagnosing devices meticulously to identify and rectify hardware and software performance issues

Managed work orders by entering and distributing them among fellow technicians

Provided training to technicians and testers on hardware and software operation and process

Conducted comprehensive testing in Pretest, Burnin and Final using various software formats to detect defects or failures in MLB, hard drive, and memory

Served as the lead for the Apple REP program spearheading the training program.

05/2012 Southwest Tennessee Community College Memphis, TN Associate of Applied Science: Computer Engineering Science 05/2011 Southwest Tennessee Community College

Technical Certificate - Networking Industrial Computer Fundamentals : Computer Engineering Technology

05/2010 Southwest Tennessee Community College Memphis, TN Technical Certificate - Electrical/Electronic Engineering Fundamentals : Electrical Engineering

Education and Training

Contact this candidate