Human Resources Employee Relations

Walnut Creek, CA *****

Phone: 510-***-**** Email: ******.*******.*@*****.***

Senior Human Resources Business Partner

Senior Business Partner with over 15 years of experience providing strategic and tactical human resources, customer and client service and operations support in both Fortune 500 and non-profit environments. Highly effective team builder and leader focused on developing a strong organization through inter-departmental collaboration and individual contribution. Proven expertise in identifying causes, implementing solutions, and reducing turnover by over 30%.

Additional Areas of Expertise

Strategic planning

Training development & delivery

Employee relations

Employment law

Performance management

Mediation & advocacy

FMLA/ADA/EEO/WC

HR compliance

Labor relations/negotiation

HRIS technologies

Compensation & benefits

Recruiting & staffing

Work History

Public Health Foundation, Oakland CA 05/2019 - Present

HR Generalist

Providing the multi-faceted duties of an HR Generalist.

Recruiting, employee relations, benefits administrator, compliance, employee management and development, policy interpretation

Working on a cross-functional work team, all HR related activities of employees on programs that are managed by the team.

Robert Half International (Temp)

2018 – 5/2019

HR Consultant

Engaged an HR Consultant working directly with leadership, providing the multi-faceted duties of an HR Generalist.

Recruiting, employee relations, benefits administrator, compliance, employee management and development, policy interpretation

Laboratory Corporation of America

2016 – 10/2018

Sr. HR Consultant

Engaged as a Sr. HR Consultant, working directly with leadership, advising and guiding through the disciplinary process. Managing and investigating all Employee Relations issues. Supported 800 employees across the nation, either in person, or remotely.

Worked on employee relations investigations, leave of absence, reductions in force, and compliance issues, terminations/disciplinary action, mediations

Initiating and leading human resource programs and projects

Conducting research through various methods to identify a problematic situation or find the cause

Providing advice and recommendations to HR personnel for resolution of daily issues

Formulate strategic and practical plans to address human resource matters

Worked on various projects with HR partners across the nation improving policies and procedures.

Human Resources Consulting 2011 – 2016

Contracts through Randstad, HR Personnel Services, HrQ, Rose International, Wilson HR

Representative clients include Systron Donner Inertial, Meyers Sound, Kaiser, ADP, Sutter Health Reference Lab, and Ewing (United Healthcare), Labcorp.

Engaged as an HR Business Partner, working directly with leadership to implement global and local HR strategies and programs. Duties involved management of day-to-day operations of small to large hi-tech client HR organizations. Functional areas included organizational design and development, talent management, HRIS, training and development, benefits and compensation, and legal compliance.

Collaborated with Directors and Managers to conduct investigations, resolve complaints, and create succession and individual development plans.

Provided counsel on complex employee relations issues.

Coordinated information and delivered presentations to educate employees on all aspects of healthcare benefits including insurance, Healthcare Reimbursement Accounts, and Health Savings Accounts during open enrollment periods.

Coached and counseled Leadership through performance reviews and a major organizational restructuring.

Organized a job fair, sourced talent, and successfully filled three difficult-to-fill technical engineering positions.

Partnered with employees and labor to complete workforce assessment during a period of challenging labor relations.

Implemented corrective action initiatives and then conducted employee relations index survey validating improvement in employee satisfaction.

Goodwill Industries of the Greater Eastbay, Oakland, CA 2011 - 2012

Human Resources Manager

Provided strategic and tactical support for 700 employees and apprentices in this nonprofit organization, including two direct reports. Reported directly to the VP of Human Resources assisting in development of strategic initiatives and financial plans. Provided guidance to managers and supervisors regarding policies, laws, and procedures. Managed employee relations, implementing HR policies, procedures, and initiatives. Investigated and resolved employee complaints and appeared at hearings as required. Partnered with department heads to achieve optimal exempt and non-exempt staffing ratios. Administered benefits program and open enrollment.

KnowHow Network, American Cancer Society, Experience Unlimited 2010 - 2011

Maintained skills in communication, problem solving, leadership, and customer service by providing pro bono training on conflict resolution at the KnowHow Network and managing the retail store for the American Cancer Society. Facilitated training courses for Experience Unlimited in job search, interview procedures, resume writing, and LinkedIn.

Planned Parenthood Golden Gate, San Francisco, CA 2008 – 2010

Human Resources Director

Promoted to Human Resources Director within six months of employment. Led a team of two human resource professionals for this non-profit organization of 285 employees, including 100 union members. Responsible for all human resources operations and programs. Managed all aspects of the credentialing process for clinic staff. Coached, counseled, and provided compliance training for eight Planned Parenthood clinics and the Bay Area call center. Recruited, hired, and managed on-boarding processes for all new hires. Administered benefits and open enrollment program.

Spearheaded successful conversion to HRB human resource management system.

Successfully negotiated new union contract in one week that was mutually satisfactory.

Developed and implemented new performance evaluation program designed to provide employees with better feedback and actionable plans for improvement.

Reduced injury rate to lowest in the organization by increasing safety training and holding managers and employees accountable.

Managed all Leaves of Absence in compliance with all State and Federal and regulatory laws.

Extensive knowledge of employee relations and employment law and HR Practices.

Full cycle recruiting.

United Parcel Service

Operations Supervisor/HR Supervisor, San Francisco, CA (2006 – 2008)

Promoted to this position managing the full spectrum of human resources duties attendant to a 24/7 operation. Provided training, guidance, performance management, and discipline for a team of 31 union clerks, drivers, and customer service agents. Successfully completed hiring for peak season before deadline. Developed successful motivational programs which included rewards and individual recognition to reduce sick calls.

Recognized by UPS for zero terminations during peak season—outstanding accomplishment in the industry.

Human Resources Building Representative, San Francisco, CA (2003 - 2006) (1996 - 1998)

Provided human resources generalist services including managed workforce planning, recruiting, hiring, and performance management for the entire building of 800 employees.

Reduced injury rate by 11% by developing and delivering safety awareness programs.

Conducted all new hire orientations.

Scanned unemployment claims and collected facts on terminations while providing responses to unemployment claims.

Employee Relations Supervisor

North Division, Petaluma, CA (2000 - 2003); South San Francisco, CA (1998 - 2000)

Performed all aspects of the human resources function including recruiting, hiring, training, and performance management for a division of 750-800 employees working 24/7 shifts.

Recognized by UPS for reducing turnover by 30%.

Received highest rating on employee relations survey index.

Computer Skills

Microsoft Office Suite - Excel, Adobe Pro, Word, Outlook, PowerPoint; HRIS applications (HR Payroll and HRB); Gems (Global Employee Management System); ADP, Ceridian HR/Web, 20/20, PeopleFluent, Kronos

Education, Professional Development, Affiliations

University of Phoenix, San Francisco, CA. Bachelor of Science – Business Management

NCHRA – PHR: In progress

Northern California Human Resources Association, The Talent Management Group

Contact this candidate