Quality Assurance Manager
Resume:
JESSICA MENDEZ
Lehigh Acres, FL *****
**********@******.***
WWW: Bold Profile
Organized quality assurance manager with several years of managerial experience dedicated to detail-oriented production inspections and collaborating with various departments. Proficient in daily product sampling and performing accurate audits.
Progress Reporting
Knowledge of auditing systems
Policy Reinforcement
Process Analysis
Risk Analysis and Mitigation
Goals Setting
Attention to Detail
05/2019 to 07/2024
MDCPS
Miami, FL
Quality Assurance Manager
Documented all findings from investigations into non-conformances in order to track progress towards resolution.
Reviewed customer complaints and identified trends in order to develop corrective action plans. Conducted internal audits of processes, products, and systems to ensure compliance with quality standards. Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
Analyzed data from quality control testing to identify areas of improvement. Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
Established procedures and quality standards.
Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
10/2010 to 09/2019
MDCPS
Miami, FL
Cafeteria Manager
Reviewed invoices from suppliers against purchase orders placed; identified discrepancies as needed. Resolved customer complaints promptly to maintain a positive relationship with patrons. Inspected facilities regularly to maintain cleanliness, sanitation and orderliness in the cafeteria. Monitored cash registers at end of shift to ensure accuracy in accounting for all sales transactions. Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction. Maintained accurate records of sales transactions, inventory levels, employee performance evaluations and other operational data.
Ensured compliance with health codes and regulations in the cafeteria kitchen. Managed daily operations of cafeteria, including customer service, food preparation and inventory management. Ordered food and supplies after planning month's upcoming menu, stocking needed items ahead of time. HIGH SCHOOL DIPLOMA 06/1997
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND TRAINING
Colegio Oparin San Cristobal, Ecatepec, Mexico
SOME COLLEGE (NO DEGREE)
Miami Dade College, Miami, FL
English:
Professional
Spanish:
Professional
Gardening,Baking and Crafts
Certification of management
Teamwork Award
N/A
N/A
References available upon request.
LANGUAGES
ACTIVITIES AND HONORS
CERTIFICATIONS
ACCOMPLISHMENTS
N/A
WEBSITES, PORTFOLIOS, PROFILES
REFERENCES
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