Human Resources Service Delivery

Etafo Osikweme Charles

PHONE+1-438-***-**** ************@*****.***

PROFILE

Charles, age 58years is a management expert specializing in the management of Non-Government Organisations (NGOs) with about thirty (30) years of working experience in several aspects of the social economic sector. While having good exposure in social interaction within the micro and macro agile system, I have efficiently and effectively collaborated with cross-functional teams on several social projects, understood the technical needs, developed robust social research cases & meticulously tested solutions method to not only achieve the required outcome but exceed expectations & for a beneficial society.

PROFESSIONAL WORK EXPERIENCE

OPERATION MANAGER Xtra Care International Initiative, Lagos, Nigeria Full-time, (Jan 2014 - Present) Ensured the high standard & quality service in the area of social economic needs.

Developed & carry out social research to determine societal needs especially among the vulnerable population.

Formulate a dependable method of meeting these needs.

Developed & Maintained Automated method resulting in reaching a wider section of the society.

Performed Functional, Usability, Performance Tests.

Provided suggestions & recommendations for improvement on quality service delivery. CLIENT SERVICES MANAGER Nigerian Promotion Company, Lagos, Nigeria Full-time, Hybrid (Auguast 1988 - December 2013)

Meeting Clients goal of delivering human resources for optimum benefit

Developed a Robust and Detailed methodical approach towards human resources.

Conducted Functional research.

Trained staff on the effective methodology for social research. SKILLS

Tool for manual social methodology testing

Automation for social methodology testing

Database

Performance testing

Management Appraisal

Very meticulous, excellent communication, project ownership, issues management & an enthusiastic learner.

Only English Skill and working French Language

EDUCATION & CREDENTIALS

(A). BENDEL STATE UNIVERSITY, EKPOMA, EDO STATE, NIGERIA Political Science, BSc (1983-1987)

(B). BABCOCK UNIVERSITY, ILISHAN, OGUN STATE, NIGERIA Masters in Public Management, MPM (2010 – 2012)

(C). ACADEMIE MONTREAL ELITE SECURITE, 5475 rue Pare, Bureau 230, Mont-Royal, (Quebec) H4P 1P7 (September 2 to September 13) Training Certificate in Private Guarding

(D). CNESST First Aid and cpr Card

AVAILABILITY

Available weekdays, Day time and/on call

Available on request.

Contact this candidate