Sales Representative Customer Service

Kevin Gallagher 215-***-**** *.************@*****.***

Professional Summary

Results-oriented sales professional with over 25 years of diverse experience in outside and inside sales across various industries. Proven ability to drive revenue growth through effective prospecting, relationship building, and strategic selling techniques. Expertise in launching new programs and adapting to changing market conditions. Proficient in utilizing CRM tools like Salesforce and leveraging Microsoft Office Suite to enhance sales presentations and reporting. Committed to delivering exceptional customer service and fostering long-term client partnerships.

Professional Experience

Outside Sales Representative 11/2023 to 06/2024

Buffalo Biodiesel, Inc.

•Prospect and sell the service of purchasing used cooking oil for .25 cents per gallon

•To identify small business owners to purchase our service on a contractual basis

•Created information data sheet for sales and contract purposes

•Provide all contracts to corporate office weekly

Outside Sales Representative / Inspector 5/2022 to 4/2023

Terminix Pest Control

•To prospect and set assigned and creative appointments, through cold calling, and utilizing lead sources within the Terminex system

•To provide full home inspections, to analyze and present services to solve customer’s Termite, rodent, or insect issues

•To close business and provide follow up, to include asking for referral business

Outside Sales Representative / Inspector 4/2020 to 5/2022

Orkin Pest Control

•To prospect and set assigned and creative appointments, through cold calling, and utilizing lead sources within the Orkin system

•To provide full home inspections, to analyze and present services to solve customer’s Termite, rodent, or insect issues

•To close business and provide follow up, to include asking for referral business

Outside Sales Representative 9/2018 to 11/2019

Express Employment Professionals

•To prospect and sell Temporary and Direct Hire recruiting for Clerical, Administrative, and Front Desk positions in the Philadelphia Center City area

•To set face to face presentations by utilizing email, telephone, and walk in prospecting efforts

•To maintain Q4 in-house database of prospecting results and future recommendations for closing the sale

Customer Service 4/2018 to 8/2018

Independence Blue Cross

•To provide the service of informing members about their Medicare healthcare programs

•To research industry and personal information in a professional manner

•To note detailed information on each call through the Highmarks software program

Outside Sales Representative 4/2017 to 11/2017

Electronic Merchant Systems

•Prospect and sold Merchant Credit Card processing programs to small and medium size businesses

•Face to face presentations with business owners to review and various cost savings and business strategies

•Sold Cash Advances. FLOK on-line advertising, and Website Development

Inside Sales Representative 10/2015 to 5/2016

Hibu

To prospect small to medium size companies nationwide for enhancement of their on-line presence

Sold new websites and SEO marketing programs that will place customers at top of search engines

learned and understood prospect’s business to offer a consultative approach to growing the business

Sold pay per click and display marketing

Inside Sales Representative 2/2015 to 8/2015

Comcast

•Sold Comcast Business services to small and medium size business located in Southern and Midwestern states

•Exceeded monthly sales quotas by 135% for the sales of Telephone, Internet, Television services

•Made inbound calls and resolve customer service issues, proficient with Salesforce

Banker II 03/2012 to 12/2013

Citizens Bank

•Responsible for the sales of new accounts, such as Checking, Saving, Money Market, Certificates of Deposit

•Responsible for the sales of personal Home Equity Loans, Lines of Credit, Mortgages, and set appointments for investments

•Prospecting local companies to set a date and time to introduce our banking services to their employees and customers

•Customer service, problem solving the customer’s banking needs

Outside Sales Representative 5/2011 to 03/2012

Philadelphia City Paper

•Sales to prospect business for print advertising through telephone cold calling, emails, and walk-in visits

•Sold print advertising in the largest read free paper in Pennsylvania

•Met and exceeded revenue quotas as much as 150% monthly

Outside Sales Representative 8/2008 to 3/2009

AT&T Yellowpages.com

•Sold to prospect business for on-line advertising through telephone cold calling, emails, and walk-ins visits

•Designed, created, and presented 12-month advertising programs

•For business which include Yellowpages.com listing and website development

•Solicited and presented website promotion programs, through guaranteed results program with Google, Yahoo, Dogpile, and other major search engines

Education

Drexel University, Philadelphia, PA.

B.S. in Business Administration

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