Customer Service Sales Manager

cv

* *******

Stella Martinez <**********@*****.***> mié, 25 de sept de 2024 a la hora 6:55 p. m.

Para: Stella Martinez <**********@*****.***>

STELLA MARIS MARTINEZ

Email **********@*****.***

* 786-***-****

OBJECTIVE

I’m looking for new challenges and I would like to grow in the hotellerie industry. I am a very positive person. Seeking a position in the hospitality industry performing customer service and assisting patrons

Ability Summary

. Costumer Service

. Bilingual Spanish & English

. Professional

. Sales experience

. Team oriented

. Reliable and trainable

EXPERIENCE

January 2003 – October 2005

Sales Manager • Marketing • G&G General Products • Miami November 2005 – November 2006

Seller • Sales • A&W Pronat Inc • Miami

December 2006 – September 2014

Seller • Sales • A&R Natural Product Corporation • Miami October 2014 – Present

Employment History

Sales Representative

10/2014 – Current Bueno Inc. Miami, FL.

. Selling and Up-selling vacation tours and cruise trips to South and Central America, for major cruise lines Norwegian, Carnival and Royal Caribbean.

. Preparing and informing customer of traveling options and itineraries

. Booking cruises for clientele.

. Customer service.

. Selling vacations tours in and within the United States.

. Training new employees in Sales Department.

. Keep records of customer interactions or transactions, recording details of inquires, complaints or comments, as well as actions taken.

. Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

EDUCATION

1980-1987 Colegio Inmaculada Concepcion (Uruguay)

Degree in Medicine

1988-1990 Humanidades High School Montevideo (Uruguay) Degree in Human Resources

1990-1994 Universidad de la Republica Montevideo (Uruguay) Degree in Administration

LANGUAGES

Spanish (Mother Tongue)

English (Basic)

REFERENCES

Hamlet Garcia (Manager Bueno Incorporated) 786-***-**** Jhonatan Cevallos (Bueno Incorporated)+1-212-***-**** Mayra Garcia (Bueno Incorporated)

786-***-****

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