Customer Service Restaurant Manager

Diana Clark

+1-951-***-**** ***************@*****.*** Lake Elsinore, CA 92532

SUMMARY

SKILLS

Schedule Coordination

Staff Management

Full service restaurant background

Customer-Oriented

Food Service Background

Labor and food cost control

Customer service best practices

Employee Retention

EXPERIENCE

Restaurant Manager, Applebee's Grill + Bar, September 2023-Current Menifee, CA

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

Carefully interviewed, selected, trained, and supervised staff. Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Reconciled cash and credit card transactions to maintain accurate records. Correctly calculated inventory and ordered appropriate supplies. Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Tracked daily sales transactions and invoices for accurate and updated financial reporting. Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies. Monitored inventory of supplies and purchased orders to maintain adequate stock levels. Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.

Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.

Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Product Support Representative, Jack Henry & Associates, May 2022-Current Lake Elsinore, CA

Accurately assesses the customer's product issue or problem Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible Identifies and resolves application and service issues and any other questions that may arise Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level

Monitors incoming cases and emails and resolves in accordance with Service Level Standard

(SLS) guidelines

Primary contact within support team for daily questions and issues Works on special projects or research, as needed.

Restaurant Manager- Multi Unit, DENNY'S RESTAURANT, November 2016-Current Hired, trained and coached 50+ staff members on customer service, service skills, food & beverage knowledge, and health & safety standards in preparation for the April 2019 grand opening

Consistently exceeded monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program Reduced variable costs through tighter controls on overtime expenditures and inventory waste Created a cross-training program to ensure FOH staff members were able to perform confidently and effectively in all positions

Provided extensive health and safety training to all staff members achieving a score of 100% from the Brand Protection Review

Created and implemented an inventory system focused on storage conditions and ordering techniques to meet the needs of the business

Responsible for operational efficiency and creating a relaxed environment where service delivery and product quality is second to none

Developing and leading a great team.

Server, DENNYS RESTAURANT, April 1998-November 2016 Greeted guests in a pleasant and courteous manner

Provided high-quality service

Ensured high levels of customer satisfaction through excellent sales and service Trained new workers in food preparation, and in service, sanitation, and safety procedures Assessed and took care of customer's needs

Teamed up co-workers to ensure proper customer service Maintained and stocked assigned areas

Presented bills and accepted payments.

EDUCATION AND TRAINING

HIGH SCHOOL DIPLOMA

IVY HIGH SCHOOL, June 1987

CERTIFICATIONS

food handler certificate

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