Durdana Fawad
Milton, ON - +1-647-***-****, Email: **********@*****.***
PROFILE
Passionate for Learning and keen interest in HR and Technology. I come with a fine blend of Techno-Functional experience and have numerous transferable skills. Associate consultant and client communication experience with a proven record of efficient handling of high-volume office of data and customer handling. Ability to work under pressure with attention to detail.
Exceptional judgment to handle diverse daily tasks with minimal oversight. Human Resources exposure helped in being diplomatic during tricky situations and maintaining confidentiality.
Highly organized and well versed in project needs and assisting executives.
ACADEMICS
•Current - SAP Successfactors Employee Central Certified
•Digital Literacy at workplace Course– Humber College
•MBA Essentials – Rotman Institute University of Toronto
•Masters of Computer Sciences - Pakistan
•Achieved IELTS band 8 with excellent communication skills.
SKILLS
Administrative skills
•Proficient with office practices and administrative procedures and guidelines.
•Reception support for handling visitors and calls, scheduling, filing etc.
Communication skills
•Ability to communicate effectively with visitors / clients and staff to respond to inquiries and exchange information.
•Exceptionally tactful and diplomatic when communicating with callers and visitors.
•Efficient routine correspondence.
Project Management and Problem-solving skills
•Critical Thinking and detail oriented
•Attention to detail with accuracy and Organization.
•Comfort in managing large sets of data.
•Comfortable with managing computer systems and Workflow Planning
Computer Skills
•Expertise in Office equipment and technology.
•Proficient in MS Office
PROFESSIONAL EXPERIENCE
SAP SuccessFactors Project Coordinator
W&B Canada Inc. Jan 2022 to Feb 2023
Employee Central (EC) Transferable Responsibilities: -
Involved in meetings to understand the customer requirements.
Coordinating with implementers to determine company deliverables.
Coordinating with employees to provide deliverables in a timely manner.
Manage product deadlines and schedules.
Manage large sets of data which will need to be downloaded from existing ERP and uploaded into the new ERP.
Analyzing and mapping clients’ business requirements and objectives; communicating necessary product modifications to satisfy clients’ needs.
Involved in workbook configuration and documentation for clients.
Configuration of Success Factors Employee Central
Understanding the Workbook and gathering the client requirement.
Setting up approval workflows, creating Dynamic Roles, creating workflows for foundation objects.
Dental Administration and Receptionist
Markham Dental Corner Canada January 2021 to Dec 2021
Efficient and effective use of Maxim – Maxident dental software
Assisting in recruitment and IT administration, Office Technology and MS Office proficient.
Highly Organized and proficient at correspondence and multitasking.
Patient Coordination and communication handled Insurance Inquiries and plan breakup.
Schedule appointments and process payments and conduct administrative tasks.
Teaching Assistant
Aldar Academies Middle East – Dubai British School January 2018 to June 2020
Responsible for overseeing students in and out of the classroom and supporting the primary teacher in preparing and implementing lesson plans.
First Aid and Special education training and teaching small groups of kids with special needs.
Special Project Manager HR
Kai International (Pvt.) Ltd. Pakistan November 2007 to December 2017
Full cycle Recruitment process from screening, telephonic interviewing, behavior based interviewing techniques to determine quality candidates, background checks, salary negotiation, hiring, onboarding and orientation. Developed and implemented a complete sourcing strategy to identify top talent through social media, Job fairs, campus hiring etc
Assistant Manager Training & Organization Development
United Bank Ltd (UBL) Pakistan July 2005 to July 2007
Conducted TNA for 16000 employees, manage a large team of instructional designers, learning developers and Team Building specialist and provide need based soft skill and technical training country wide. Developing & Publishing Training Catalogues 1 & 2.
Designed and implemented the Management Trainee and Branch Managers Competency Development Program as Talent Management and Succession Planning.
Rolled out Team building and Performance Development Process, Managing Training MIS
Coordinated Training events, logistics and trainers.
Associate HR Consultant
Narejo HR Consultancy July 2004 to July 2005
Prepare, schedule and compile agendas, prepare minutes for meetings, assisted with database, HRIS, administrative support, Documentation, Reporting and Presentations.
Conduct recruitment of new Hire from CV screening to orientation and exit interviews.
Developed and designed need-based Training programs and Assessment centers.