Real Estate Customer Service

Janice Monastra

Escondido, CA ***** 619-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Efficient detailed oriented Escrow Officer with nearly 10 year’s experience making complex real estate transactions seamless for buyers, seller, agents and lenders. Customer service focused professional with exceptional proficiency at coordinating multiple escrow transactions simultaneously and accurately.

SKILLS

Knowledge of Real Estate Contracts

General Knowledge of Real Estate

Closing Process Coordination

Legal Escrow Requirements

WORK HISTORY

ESCROW ASSISTANT 08/2021 to 12/2022

Fidelity National Title Builder Services Rancho Bernardo CA

Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.

Studied and clarified buyer, seller and lender instructions to determine escrow and title requirements.

Set up escrow transactions, processed deposits and ordered HOA demands, documents and preliminary title reports for review to satisfy purchase agreement requirements

Returned executed loan packages to lender for review and approval in accordance with lender instructions.

Scheduled closing appointments for buyers with approved notaries or arranged for delivery of documents for out of area closings.

Maintained open communication with builders, lenders, builder sales teams, title Office and buyers

CERTIFIED HOME STAGER 05/2009 to 11/2020

Topiary Home Staging & Redesign San Diego CA

Provided complimentary in-home consultations to prospective clients to gather ideas and promote staging services.

BRANCH MANAGER/SENIOR ESCROW OFFICER 06/2003 to 02/2009

LandAmerica/Lawyers Title Insurance Company San Diego CA

Managed escrow process from opening to closing according to company policies & procedures and regulatory requirements

Coordinated with realtors, loan officers and title regarding terms & conditions of transaction and requirements for successful closing

Complied with purchase contract terms & conditions, prepared accurate settlement statements in accordance with escrow industry professional standards and state & federal requirements.

Managed satellite Escrow Office for LandAmerca /Lawyers Title's La Mesa, CA. Supervised 6 Escrow Assistants and Jr. Escrow Officers insuring professional handling of documents and funds deposited for closing.

Administered daily Branch Manager responsibilities including, work flow, budgeting, and banking/financial requirements.

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