Service Representative In-Home

EXPERIENCE

Patient Service Representative

Madison Medical Affiliates • 13133 N. Port Washington Road Mequon, WI 53097 • April 18, 2024 - Present

Duties include:

• Answering phone calls, greeting and checking in patients.

• Recording accurate information about patients’ personal health information and insurance information.

• Collecting and sorting mail.

• Keeping sample closet updated.

• Sending messages through patient charts with questions or concerns.

• Making appointments for office visits with Physicians and PA at numerous locations. Caregiver / Companion

Menomonee Falls: September 2020 to November 2022

In-home care to a delightful 94-year-old gentleman

• Prepared breakfast daily

• Assisted with physical therapy

• Took and recorded vitals daily

• Light housekeeping and laundry

Caregiver / Personal Assistant

Ozaukee: August 2018-August 2020

In-home care to an 80-year-old gentleman suffering a mild stroke and other physical limitations

• Prepared meals daily

• Ordered and distributed medications

• Arranged all Doctor appointments

• Liaison between the Doctor and patient’s family

• Laundry and cleaned bathroom daily

• During the winter months’ I accompanied patient and wife to their Florida home, performing the same duties

Caregiver

PROSPECT: April 2018 – August 2018

In-home care gentleman for 80- year-old with early-onset of Parkinson’s. His family was very hands on.

• Supervised gentleman during the day and assisted him with walking Caregiver

FUR: January 2018 -May 2018

In-home care for a single gentleman

• Assisted with ADL’s. Did meal preparation and distribution of medications. Staffed this 24/7 with 3 additional caregivers.

Caregiver

BEAUMONT: March 2014 – October 2017

Two clients relocated back to Whitefish Bay after living elsewhere

• Set-up new physicians, dentists, and pharmacy providers

• Monitored their prescription mediations

• Provided transportation to and from appointments and social events

• Provided grocery shopping and clothing shopping

• Managed each household

PERSONAL

PROFILE

Positive Influencer with the ability

to problem-solve, communicate

well with others, and approach the

workplace with joy and panache

ACADEMIC

BACKGROUND

Alverno College 1988 – 1992

Weekend College

• Communications Degree

MSFI: 2014

• CNA Certification

VOLUNTEER

ACTIVITIES

• Milwaukee VA

• Three Holy Women

Catholic Church

• All Saints Catholic Church

• Ronald McDonald House

• American Cancer Society

CONTACT ME AT:

Mobile: 414-***-****

4873 N. Mohawk Ave #3

Glendale, WI 53217

Mary

Buttler

MeB

Contact this candidate