Customer Service It Support

Jan **** – Aug ****

Dec **** – Apr ****

Mar **** – Sep 2022

Elizabeth Vandi

*****.*****@*******.*** • 310-***-**** • Washington, DC • LinkedIn WORK EXPERIENCE

Verified Electronic Security – Philadelphia, PA

Intern

Resolved hardware and software issues using Jira ticketing system, enhancing user satisfaction. Optimized office inventory and document management with advanced Excel functions. Ensured data accuracy across software applications and databases. Tech Impact – Philadelphia, PA

Student Intern

Completed 250+ hours of technical training and provided remote help desk support. Troubleshot and installed software, configured virtual networks in Azure. Managed data backups and recovery using Azure Blob Storage. Gained insights into IT support tasks through professional shadowing. US Tech Solutions – Chester, PA

Temperature Screen Tester

Identified software defects and tested equipment for usability. Developed automated tests for new features using Selenium WebDriver. Verified data integrity through SQL queries during testing processes. EDUCATION

Neumann University Aston, PA

Physical Therapy

CERTIFICATIONS

Cisco Certification

Cybersecurity Essential Certification

Technical Product Manager

Google IT Support Professional Certificate

Google Advanced Data Analytics Professional Certificate Google Cybersecurity Professional Certificate

SKILLS

Troubleshooting Hardware/Software Issues, Windows & Linux OS Support, Remote Desktop Assistance, Active Directory/Azure AD, Jira Service Management, VMware & Virtual Machines, Network & Printer Connectivity, Microsoft Office 365 & Excel, Cybersecurity Awareness, Vulnerability Assessment, Help Desk Support & Ticketing Systems, SQL Queries for Database Validation

LANGUAGES

English: Professional

Krio: Native

Mende: Native

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