Customer Service Representative
Resume:
Sierra Williams
Customer Service Representative
Memphis, TN 38106
******************@*****.***
SUMMARY
Proficent Administrative Assistant with 4+ years of office experience, specializing in administrative work, problem solving, planning, and optimal assistance. Renowned for streamlining managerial workload and delivering innovative customer solutions to enhance productivity. Proven efficiency with an ability to quickly learn and navigate any computer software with an emphasis on Microsoft Suite.
SKILLS
Microsoft Suite, Data Analysis, Customer Service, Problem Solving, Communication, Inventory Control, Adminastrative Support Skills, Inbound/Outbound customer call handling.
EXPERIENCE
International Paper, Memphis, TN - Security Adminstrative Assitant JANUARY 2021 - PRESENT
● Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences, reducing safety threats by 85%.
● Built relationships with customers and exceeded customer satisfaction ratings with a 9 out 9 survey score.
● Assisted in organizational restructuring of office files, resulting in a 15% increase in operational efficiency.
● Worked with internal clients to maintain the visitor registration logS up to date at all times.
● Conducted audits on classified containers to facilitate the preparation and presentation of investigative reports.
Garda World Security, Memphis, TN - Security/Customer Service FEBRUARY 2019 - JANUARY 2021
● Relayed communication between guards and contract production workers.
● Managed front desk operations for busy security reception area, greeting clients, answering inbound calls and responding to customer inquiries via email.
● Reviewed clients records to ensure adherence to surveillance protocols for data collection, entry, and quality monitoring.
● Trained on emergency response readiness, reducing response errors by 25%.
Smith & Nephew, Memphis, TN - Customer Service Representative AUGUST 2017 - FEBRUARY 2019
● Managed and optimized telephone contact between customers and company.
● Promptly handled an average of 150-200 customer inquiries and complaints per day with a 92% customer satisfaction rate.
● Comprehensive understanding of medical supplies and product codes.
● Processed customer orders according to their specifications and vendor regulations.
EDUCATION
WestWood High School, Memphis, TN - Graduated, May 2015
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