Business Administration Management

LISA WIESE

Fort Worth, TX ***** +1-682-***-**** ***********@*****.***

Initiative-taking manager/student with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional people skills. Capable of quickly memorizing product details and fostering strong customer relationships. Adept at working effectively unsupervised and quickly mastering new skills.

•Critical thinking and problem solver

•Office and Front desk management

•Emotional Intelligence

•Digital literacy

SKILLS

Leadership

Exceptional customer service

Effective communication

Adaptability

WORK HISTORY

Parts Sales Manager, 03/2023 - Current

AutoZone

•Achieved 100% established KPIs for company, regional team and individual performance through teamwork and focus on customers.

•Collaborated with upper management to implement continuous improvements and exceeded team goals by 20%.

•Partnered with managers to implement operational enhancements for paperwork processing.

•Reduced shrinkage 60% by mitigating financial discrepancies, managing inventory, damaged goods, and backorders.

•Increased parts sales by 50% by developing and supporting strong relationships with customers, and suppliers.

Customer Service Rep/lead Cashier, 03/2020 - 03/2022 Kroger Co.

•Contributed to over 50% of repeat customer business by greeting customers entering store with an upbeat cheerful outlook and responded promptly to customer needs.

•Counted money in cash drawers at beginning and end of shifts to keep accuracy.

•Reduced customer complaints over 75% by helping customers with returns, refunds and resolving transaction issues in a prompt friendly manner.

•Built relationships with customers to encourage repeat business which lead to over 50% more loyal customers.

•Mentored new employees on cashier duties and best practices, improving overall staff performance by almost 100%.

•Streamlined checkout process for increased efficiency and 60% reduced waiting times.

•Provided backup support for other departments when needed, displaying versatility within the retail department.

•Implemented loss prevention strategies, reducing instances of theft at checkout by 50%.

Cleaning Crew Supervisor, 11/2012 - 11/2018

Clean Crew to The Rescue

•Ensured prompt completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.

•Contributed to over 60% of company’s growth by aiding owners in hiring new employees based on skillset compatibility with current team dynamics.

•Optimized team performance almost 100% by conducting regular evaluations and finding areas for improvement.

•Increased customer retention rate 80% by consistently delivering exceptional service and promptly addressing any concerns or complaints from clients.

Front Desk Management, 03/2010 - 02/2012

Crescent Plaza Hotel

•Managed front desk operations, including check-ins, check-outs, and reduced guest complaints 50% by promptly managing any situation that might have arisen from night shift.

•I was able to save the company over $1000's by showing strong diligence while managing sensitive payment transactions and keeping financial records at the front desk.

•Raised guest retention by almost 70% by effectively overseeing reservations, cancellations, and special accommodations.

•Streamlined hotel operations by aiding in daily tasks, including front desk management, housekeeping, and food services.

•Managed 10-20 staff to deliver prompt and courteous guest service at the front desk, housekeeping and maintenance operations.

•Enhanced hotel efficiency over 80% by aiding in daily operations, including front desk management and housekeeping coordination.

•Customers’ wait times were reduced almost 60% by keeping organized front desk procedures and effective communication between staff members.

Psych Technician, 02/2006 - 02/2010

North Texas State Hospital

•Established rapport with diverse populations, adapting communication styles based on individual needs effectively.

•Utilized exceptional active listening skills during one-on-one sessions, showing concerns or distress signals among patients promptly.

•Managed crisis situations efficiently by using de-escalation techniques to keep 100% safety within the facility calmly.

•Maintained strict compliance with HIPAA regulations, ensuring 100% confidentiality and privacy of patients' personal information.

•Facilitated smooth transitions between shifts through detailed reporting which lead to 75% improvement on concise handover communications.

•Maintained almost 90% safe environment for both patients and staff through diligent observation and crisis intervention techniques.

•Delivered compassionate patient care, focusing on safety, comfort and emotional support.

Bachelor of Science: Business Administration Management Concentration HR, 11/2025

Strayer University Online - Washington, VA

Associate of Applied Science: Business Administration Management, 05/2019

Tarrant County College District - Fort Worth, TX

Member of the North Central Texas HIV Committee for Tarrant County.

•Food Handler Certification

•Licensed Psychiatric Technician

•Driver's License

•Business I Certification

•Business II Certification

•Achieved the Extra Miler reward through effectively helping a customer change her battery after my shift.

•Supervised a team of 5-20 staff members.

•Achieved Honor's by keeping a 4.0 GPA.

•Documented and resolved inventory discrepancies which led to finding over $1000 of lost revenue.

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