Customer Service Information Technology

MA. CRISTINA VALDOZ MERCADO

#** * ***** **. *** Vicente, Tarlac City 094*-***-****

***********************@*****.***

Summary

Seeking a challenging position in a reputable organization where I can learn new skills, expand my knowledge and leverage my learnings.

Experience

Red Ribbon Production Crew 2007-2021

Tarlac City

Adhering to the company’s production standards and guidelines and ensuring the workstation is always clean and free from any hazardous substances. Operating and maintaining production equipment/machinery. Assembling raw materials required for production. Packaging and getting finished products ready for shipment. Checking the stock on a regular basis and reporting any discrepancies. Cashier at SM Supermarket 2005-2006

SM Makati City

Handle cash, credit, or check transactions with customers. Scan goods and collect payments. Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change. Resolve customer complaints, guide them, and provide relevant information. Bag, box, or wrap packages. Provide excellent customer service to ensure satisfaction. Dining Attendant 2003-2004

Isdaan, Tarlac City

Greet customers, make reservations, and seat patrons when tables are available. Take customer orders and deliver to food servers. Verify customer satisfaction with service and selected food items. Hand out menus and explain menu items and specials. Deliver prepared food to patrons and clean tables. Handle customer complaints in a polite way. Process customer payments.

Educational Attainment

Bulacan State University Year 2001-2002

Bachelor of Science Information Technology

Tarlac State University Year 2002-2003

Bachelor of Science Information Technology

Competences

Detail oriented Ability to multi-task and prioritize Verbal and written communication Guest Experiences Customer Service Interpersonal Skill Personal Information

Height: 155cm

Weight: 53kl

Civil Status: Married

Spouse: Reynaldo Mercado

Character References

Lenivie De Jesus Gelido, Production Crew

San Miguel Tarlac City

Lilibeth Paguirigan, HR Department

Brgy. Olympia, Makati City

Ma. Resurrecion Valdoz, Public Teacher

San Jose Del Monte, Bulacan

I hereby certify that the following information is true and expresses in the best of my ability.

Ma. Cristina V. Mercado

Birthday: November 17, 1984

Age: 39 years old

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