Service Representative Patient Access
Resume:
*******@*****.***
Rea L. Hope
Experience
St. John’s Hospital & Health Center
November 2022 - Present
Patient Access Service Representative II
Hired for a double job title ER and Lab Risistra
Epic user :Emergency Room Registrar obtaining patient information in a fast past environment, this includes patients coming in via ambulance and patients walking through the ER doors. Maintaining the flow of the ER room, with the ability to recognize patients that are in distress as it relates to themselves and their family. Working closely with the RN in triage to determine the level of care a patient may require. Fully educated on signs of STROKE and HEART ATTACK, as this requires an immediate EKG. Ensuring that correct information is given as it is imperative to patient history, identity and insurance verification. Collecting Co-pays when required.
As a Lab registrar I registered all lab specimens that come in this includes blood, urine and body tissue for lab processors, Histology, Microbiology, and Cytology department. This position required proofreading patient information and insurance verification before the doctor can deliver diagnoses. It is imperative that the collection of patient information is correct and meets all requirements of the three standards of patient identification.
Aetna Health Insurance
March 2019 - November 2022
Health Concierge
Provided information on insurance, benefits, and claims to l members. Advised and empowered members on health care decisions. Provided information for referral and authorization to medical staff for patient procedures. Advised and assisted members in the appeals process of a medical claim. Partnered with others to create a member-obsessed environment, this is ensuring that the needs of the member are first priority.
Ohio Health Sleep Services
November 2018 - March 2019
Sleep Navigator HST/PSG/CPAP Titrations
Coordinated scheduling for patients' sleep studies for HST,PSG,CPAP TITRATIONS Initiating and obtaining authorization to obtain approval for the patient sleep study; Providing all required medical documents. Meticulously transferred patient information into digital databases. Offering education and guidance to patients throughout the study process.
TriHealth Cancer Institute
May 2017 - October 2018
Health Unit Coordinator: Advanced Scheduler :/PCA/Float
Epic User :Prioritize patients and maintain the flow of the clinic, obtain insurance information, read treatment plan, confirm authrations of treatment/shots before patient arrives. Direct and indirect patient care activities as assigned by the Charge Nurse Obtained vitals and seated the patient for infusion and made them comfortable working closely with the RN to meet patient needs with receiving treatment educated on recognizing a patient in distress while in treatment. Scheduling follow up visit in 15 minute increments
TriHealth Group Health
July 2017 - October 2017
Front Office Specialist Scheduler
Epic user: Provided excellent customer service by answering inbound and outbound calls. Scheduled appointments for patients. Check in Adult Patients for various specialty outpatient clinics. Served as a liaison for patients with the nurse and doctor.
Children’s Hospital Medical Center
May 2013 - July 2017
Registrar Access Service Representative l advanced to a level II
Epic User: Registered for outpatients clinics in ;Dermatology Gastroenterology Rheumatology Endocrine, High Risk/ NeoNatology, Bariatrics, and Otolaryngology just to name a few in this role I obtained demographic and insurance information, as well as scheduled returning appointments. Also worked in the admitting department to meet the needs of the Hospital as well as incoming lab specimens brought in by patients. Ensured the data information and forms are entered into the system efficiently. Prioritization and time management were sufficient to meet deadlines.
Education
Southwestern College
2003 - 2005
Hospital Administration Certification
Skills
EPIC
Patient Billing
Referral
Authorization
Scheduling
Financial Aid
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