Customer Service General Labor

Steven G Hayes Jr

804-***-**** ***********@*****.*** 1910 Powhatan St Richmond, VA 23220

Professional Summary

** ***** + management, customer service, and trainer experience. Professional, hardworking, and detail oriented. Reliable and adaptable Manager/ General Labor worker with a positive attitude and a stellar customer service based work ethic. Adept multitasker with abilities to handle a number of workplace responsibilities with accuracy and efficiency.

Skills

●Manage 50+ employees at a time

●High ability to follow written and oral instructions

●Excellent grasp of safety guidelines for a variety of job contexts

●Strong basic mathematical skills

●Working knowledge of Microsoft Office

●Great oral and written communication abilities

●Hands on, lead by example management and training style

Experience

Mosaic Catering Jan 2023-Present

Utility/Driver

●Drive box truck to and from events

●Load and unload trucks strategically and safely

●Work closely with sales team to plan and set up events

●Interact closely with staff and clients to ensure a positive experience

●Train new staff members on policies and procedures

Mellow Mushroom June 2022-Jan 2023

Trainer/ Cook

●Multitask, prioritize, and manage time efficiently

●Monitor multiple food orders as new orders arrive

●Train and monitor new employees, ensuring accuracy and quality

●Assist managers with Labor forecast and inventory control

●Adhere to all Health Dept. guidelines resulting in a safe environment for patrons and staff

Ventra Plastics Aug 2021-Feb 2022

Material Handler/ Operator

●Adhered to OSHA and company safety guidelines

●Operated Forklift safely in small areas

●Strategically received and stocked pallets, skids, and stack racks

●Provided assistance with clean-up and recycling

●Performed well in a fast paced environment

Tractor Supply Distribution Center May 2020-August 2021

Bulk Consolidator/ Safety Committee Facilitator

●Ensured TM’s followed safety policies and procedures

●Facilitated shift safety committee

●Contributed to successful dock operations by efficiently moving product to proper locations

●Assigned received product strategically to locations within the warehouse

●Trained TM’s on Reach Truck and Clamp Truck

●Regularly used Excel and Word Programs

●Knowledgeable in WMS program

●Operated pallet jacks, bobcat, and forklift to move product between processing and shipping areas.

Education

J. Saergent Reynolds Community College Richmond, VA

Human Services

4.0 Deans List

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