Customer Service A Virtual

KEEVION EVANS

804-***-**** Richmond, VA ***** ************@*****.*** https://keevionevans.wixsite.com/my-site

SUMMARY OF QUALIFICATIONS

Results-driven aspiring Student with academic experience in analyzing, investigating, and responding to security events and incidents. Knowledgeable of Windows and Linux operating systems, intrusion prevention and detection, and incident lifecycle management. Demonstrates strong written communication skills with the ability to provide comprehensive documents and reports. Possesses hands-on academic experience with virtual machines to simulate real life security scenarios.

TECHNICAL SKILLS

Python Linux IoT LAN/WAN Routing & Switching

CORE COMPETENCIES

Problem Solving Critical Thinking Judgement Documentation Reporting Programming Operating Systems Hardware Connectivity Cloud Computing Virtualized Environments System Logs

Time Management Written & Verbal Communication Information Gathering Intrusion Prevention/Detection Security Incident Lifecycle Deductive Reasoning Intrusion Detection Security Planning

EDUCATION

Undergraduate Certificate in Cybersecurity

DeVry University, Lisle, IL – October 2023

4.00/4.00 CGPA, Dean’s List recognition, member of The Future Cyber Defender’s Program

PROJECT EXPERIENCE

Created an IOT security prototype device with opening and closing doors, distance and motion detection, and an automated light sensor.

Explored the fundamental topics of operating system in Linux with the use of real time from a virtual machine.

Developed a software system to download weather data from a cloud source utilizing Python.

Identified social engineering attacks from a virtual machine.

Examined network services on a cloud platform.

Used a virtual machine to preform vulnerabilities scans and analyzed the scan reports.

WORK EXPERIENCE

Mid Atlantic Entry Systems/PM Technician Mechanicsville, VA March 2024 – October 2024

Documentation: Preform preventive maintenance on gate operators and report various issues to management.

Technology: Utilize software applications, transmitters, access controls, check wiring to make sure nothing is loose, check voltage to make sure power is being sent to their circuit board and batteries.

Communication: talk with the customer and management to communicate any issues found or anything they want install or done with their systems.

Fastenal/Warehouse Associate/ Customer Service Representative/Richmond, VA February 2023 – March 2024

Aerotek (Temp Service), Richmond, VA February 2021 – February 2023

Customer Service Associate, Lowe’s, Richmond, VA January 2018 – February 2021

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