Customer Service Agent
Resume:
Ana Elalami
***** ******** ****** ****** ****, IL 60462
***********@*****.***
Professional Summary
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers. Skills
• Complaint resolution Communication • Technical support Problem solving. • Retention Multitasker Work History
July 2023 – Current Customer service agent
Enova Chicago, IL
• Answering calls for current and new customers in various states
• With new customers assisted will filling out applications. Explaining various products and eligibility
• With existing customers updating information, processing payments and closing accounts June 2020- Feb 2023 Team Lead/ customer service agent PCG Int Chicago, IL
• Answering inbound calls for claimants wanting to update information, resolve issues to obtain services
• Analyzing situations to see if needed to sent to other departments to resolve issue
• As team lead hold morning meeting to issue new or updated information to better resolve issues. Collect information from agents to escalate and assist with claimant issue
December 2017- May 2020 Assistant Pricing Director Mariano’s Oak Lawn, IL
• Update daily and weekly price changes. Also when needed when departments want to change prices on products
• Put up and take down price tags for sales change prices and seasonal products
May 2012- November 2017 Customer service Agent
EOS/CCA Tinley Park, IL
• Answer inbound and outbound calls for multiple clients
• Collect information to update client files
• Willing to work above and beyond for client coming in extra hours to close and resolve accounts
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