Customer Service Representative

Name - *

JEAN MADELEINE KAI DELA CRUZ

Phone: +** 977-***-****

*********@*****.***

**** ******* *****,

Quezon City, Philippines

Customer Service Representative for 2 years and 3 years in Windows Technical Department. During this time, it was also an honor to be upskilled to support Microsoft Office technical and billing concerns which helped me deepen my knowledge in these field of work.

EDUCATION

National University

Graduate

Culinary Arts

KEY SKILLS

Efficient in MS Office Tools

Proficient in written and oral language (English and Tagalog) Knowledge with Epic Software

Can Multi-Task

Adaptable to change

Can work under pressure with less supervision

WORK EXPERIENCE

Quality Control Analyst, October 01, 2023 - Present Omega Healthcare

Performs call monitoring and provides trend data to the site management team. Provides actionable data to various internal support groups as needed. Leading internal calibration.

Facilitating Quality Talk and Critical Error Performance Management. Provides feedback to team leaders and managers.

Prepares internal and external quality reports for management staff review. Executive HealthAdvocate, December 05, 2022 – October 01, 2023 Omega Healthcare

Answer patient’s concerns (call and email).

Update patient’s coverages.

Checking prior-authorizations and referrals on file. Escalating billing issues to AR if needed.

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