Customer Service Services

HANTON PAUL BESEND

** ** ******* ******

De Beers

Kimberley

8301

Northern Cape

(Able to relocate)

Mobile: 072-****-***

Email: ************@*****.***

» Profile

I am a committed, friendly and hardworking marketing graduate who is passionate about making a change in society. Worked individually and collaboratively with team members to tactically enhance services to existing customers, and prospective clients and their needs while focusing on optimizing costs. Dedication, proactive, enthusiastic and loyalty are some of my most apparent qualities. I therefore see myself as a meticulous researcher, analytic and a strategic thinker who is proactive with a focus on solutions.

» Personal Details

26 April 1991 Male

Single

South African 910**********

» Education

Bachelor of Commerce Degree in Marketing Management 2014 - 2018 Boston City Campus & Business College

Majors: Marketing Management, Research, Brand Management, Business Management and Business Management

Matriculated 2008 - 2010 Homevale

Secondary Matriculated Exemption Status.

» Skills

Computer skills (Google Docs and Microsoft office) Multi-lingual (English, Afrikaans, Setswana)

Business Software (Interlex, Power BI, Navision, ITC, SAPS, Madalia & AX12 Live)

» Work Experience

Choctaw Spur, Waiter, Kimberley

May 2013 – September 2016

Attended to clients

Served foods and drinks

Marketing in-house specials

Training junior staff

Presenting

Event coordination (parties and special events)

Plus94 Research, Field Researcher

November 2017 - May 2018

Interview and capture to respondent’s response

Targeting of suitable respondents for a project

Ensuring data collected is of high quality

Syncing of questionnaires after interview

Speedy Financial Services, Assistant Manager

June 2018 – August 2021

Managing the employees

Compiling daily and monthly reports

Debtors and creditors reports

Tracing and collection of debts

Working with senior management as to ensure reports are accurate and reliable

Completing account transactions

Providing account services

Reconciling of transactions

Complying with company and security procedures

Maintain customer confidence

Air Liquide Gas Southern Africa, Sales Intern & Representative September 2021 – August 2023

Maintaining good customer relations and contract management

Product knowledge (specification) and advise customer on application of different gasses

Actively managing and negotiating price increases

Managing customers from different countries for the exporting of the different gasses and invoicing

Research and information gathering

Critical thinking and problem solving

Knowledge of business software and sales enablement solutions

Conflict management and resolution

Prospecting and generating leads

Assist in preparing documents for tenders and request for quotation

Processing sales on SAPS and administrative duties

Assist customers with orders, quotations and sales via email, telephone and fax Bidvest Waltons, Sales Representative

September 2023 - Currently

Maintaining good customer relations and contract management

Product knowledge (specification) and advise customer on stationery, IT and Office furniture requirements

Actively managing and negotiating price increases

Actively managing and negotiating price increases

Managing customers from different locations in Northern Cape

Research and information gathering

Critical thinking and problem solving

Knowledge of business software and sales enablement solutions

Conflict management and resolution

Prospecting and generating leads

Assist in preparing documents for tenders and request for quotation

Processing quotations, sales on AX12 Live and administrative duties

Assist customers with orders, quotations and sales via email, telephone and fax

» References

Name: Mrs. Funeka

Relationship: Manager

Institution: Plus94 Research

Telephone: 011-***-****

Email: ******@******.***

Name: Miss A. Gilbert

Relationship: Manager

Institution: Spur (Choctaw & Mohawk)

Telephone: 053-***-****

Email: *******@**************.**.**

Name: Chesline Moagi

Relationship: Manager

Institution: Speedy Financial Services

Telephone: 053-***-****

Email: ***@********.**.**

Name: Bridget Zuma-Rumbambura

Relationship: Manager

Institution: Air Liquide South Africa

Telephone: 087-***-****

Email: *******.****@**********.***

Name: Mrs. Cindy Noko

Relationship: Manager

Institution: Bidvest Waltons

Telephone: 084-***-****

Email *****@**.*******.**.**

Contact this candidate