General Manager Continuous Improvement

CAMMY LOKEY

Lake Mary

407-***-**** ****.**.***@*****.***

PROFILE

Dynamic and outgoing with 15 years of experience in the service industry working with high-performing teams. Skilled in analyzing customer feedback to enhance satisfaction and developing strategies for continuous improvement. Well-versed in operating electronic equipment and maintaining a friendly, professional demeanor. My strengths lie in fast learning, adaptability, and exceptional multitasking abilities, complemented by outstanding communication and leadership skills.

EMPLOYMENT HISTORY

General Manager Keller's Real Smoked BAR-B-Q

•Managed, trained and scheduled staff members.

•IRM hiring manager.

•In charge of product ordering.

•Operated cash register, credit card machine and other electronic equipment accurately and efficiently.

•Analyzed customer feedback to identify areas for improvement and develop strategies to increase customer satisfaction.

•Handled customer complaints, gift cards, refunds and caterings.

•Developed and enforced policies and procedures to ensure compliance with legal and regulatory standards.

Bartender/Manager, Thirsty Whale Too

•Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.

•Created and served craft cocktails.

•Greeted customers in a friendly and professional manner

•Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.

MySpace Cyber-nanny, Total Marketing Concepts

•Social network content screening services.

•Efficiently filtered through MySpace photo content in mass to identify and flag inappropriate, harmful or violent material.

•

Assistant Head of Production, Records Management Systems

•Personal assistant to the Head of Production.

•Assisted in leading a team of file preparation and scanning specialists to complete customer orders in a timely manner.

•Operated commercial copy machines and other electronic equipment accurately and efficiently.

EDUCATION

•National Registry of Food Safety Professionals

Food Safety Manager Certification

•Orlando Bartending School

Mixology License

•Seminole Community College

Highschool Diploma

SKILLS

•Excellent communication skills

•Ability to multitask

•Fast learner

•Strong leadership skills

•Creative problem solving

•Adaptability

•Food safety and sanitation practices

•Computer skills

•Ability to work under pressure

•Exceptional customer relationships management

•Proficient in craft cocktail creations

Contact this candidate