Customer Service Representative

Kizme Bash

Interview Availability: Open Availability (Provided 24 hours’ Notice )

Summary:

•Experienced Customer Service Representative with a strong background in handling inquiries, order management, and resolving customer issues in fast-paced environments.

•Skilled in using SAP ERP, Oracle, Salesforce, and Microsoft Office Suite to manage customer accounts, process orders, and maintain accurate records.

•Proven ability in fraud prevention, credit analysis, and supply chain coordination. Expertise in project and program management, with knowledge of Lean Six Sigma principles.

•Demonstrated success in delivering world-class customer service across various industries, including retail, logistics, and healthcare.

•Adaptable and detail-oriented, with excellent communication and problem-solving skills.

Education:

Rowan Cabbarus Community College

GED

Skills:

SAP ERP

Fraud prevention and detection

Credit analysis

Oracle

Office management

Documentation review

Order entry

Salesforce

Windows

Order management system

Supply chain

Databases

Customer service

Microsoft ( Word, outlook, Excel, PowerPoint )

PeopleSoft

Data management

Account management

Program management

Lean Six Sigma

Project management

Experience:

Insight Global, Aug 2023 - Jun 2024

Customer Service Representative

Handling customer inquiries via phone, email, and chat, providing prompt and accurate responses to questions about products, orders, and services.

Monitoring inventory levels to prevent stockouts and coordinating with procurement to reorder stock as necessary.

Assisting in the development and implementation of customer service policies and procedures to enhance the overall customer experience.

Addressing and resolving customer complaints or issues, escalating to supervisors or other departments when necessary to ensure resolution.

PepsiCo - Winston-Salem, NC Dec 2021 - Feb 2023

Customer service Representative

•Advises customer of account balance and any delinquencies.

•Collect payments. Operate multiple systems such as Oracle and Sap.

•Review terms and purchases with customer. Act on behalf of customer to create disputes if necessary. Troubleshoot with customers who may be having difficulties on website or locked out of account online.

•Email customer copy of invoices using Excel spreadsheet.

•Processing customer orders received through various channels, ensuring accurate entry into the system.

•Verifying order details for accuracy and completeness before processing.

•Coordinating with warehouse and logistics teams to ensure timely and accurate shipment of orders.

•Monitoring inventory levels to prevent stockouts and coordinating with procurement to reorder stock as necessary.

•Managing order modifications, cancellations, returns, and exchanges efficiently.

•Maintaining detailed and accurate records of orders, shipments, and inventory levels.

•Addressing and resolving any issues or delays related to orders and shipments.

Alight / Randstad - Winston-Salem, NC Mar 2021 - Nov 2021

Customer Service Representative

Communicate effectively with warehouse and store employees to ensure customer orders are processed as requested.

Assist with special orders, projects, and general warehouse, shipping, and packing operations as needed

Assist in identifying potential obstacles in the order management process and work with other functions to take corrective actions.

Update internal stakeholders on order status and any issues.

Amerigas/UGI - Charlotte, NC Feb 2020 - Mar 2021

Customer Service Representative

•Assisted customers with making payments.

•Acted as a liaison between delivery team to provide timely service for customers propane needs.

•Offered products to customers based on there need of services and demand for propane based on actual usage measured by data.

•Utilized multiple systems to update and address any issue by customer.

•Desalted calls by being an active listener and doing whatever necessary to provide customer with timely results and actions based on there concern.

RANDSTAD - Winston-Salem, NC Nov 2019 - Feb 2020

Customer Service Representative

•Provided world class customer service for various companies in a high volume and fast paced call center.

•Experience working off 2 computer screens and answering a multi-line phone system.

•Followed up with customers via phone, email and fax to retrieve necessary information.

SOUTHERN VOICES - Winston-Salem, NC Mar 2018 - Jun 2019

Customer Service Representative

•Answered inbound calls for medical offices, hospitals and insurance companies outside normal business hours.

•Assisted callers by relaying verbal messages, directing them to appropriate department and/or person requested by the caller.

•Made appointments and verified patient eligibility using EPIC Healthcare System.

Contact this candidate