Customer Service
Resume:
Shannon Cunningham
Reading, MA *****
********************@*****.***
Dedicated and dependable professional with over 15 years of experience. Committed to providing excellent customer service with a pleasant demeanor and attention to detail. Helpful to all customers and skilled at caring for school-aged children.
Able to work independently or with a team. Always willing to learn new skills.I am special needs and need assistance with work.
Authorized to work in the US for any employer
Work Experience
Cook/Prep Cook
Elm Brook Place-Burlington, MA
June 2024 to Present
I volunteer help prepare food and clean up dishes for the Elm Brook Place.I also prep food for the members.I help with any task in the kitchen volunteer helped out with Saturday socials. Receptionist
Elm Brook place-Burlington, MA
June 2024 to Present
I answer phones and page over the intercom and put lines on hold for the staff at Elm Brook Place.I helped out volunteering at Elm Brook.
Volunteer with my family taking care of the kids
Your Mom's House-Stoneham, MA
September 2000 to December 2024
I helped with my cousins I helped taking care of them.Making them food and looking after them so they don’t get into anything.I helped them with there iPads and different stuff they needed help with. Barn Worker
Strongwater Farm-Tewksbury, MA
February 2024 to March 2024
I volunteered at Strongwater and helped clean bathrooms and sweep the floors in the barn. Volunteer Side Walker
Strongwater Farm-Tewksbury, MA
February 2024 to March 2024
I volunteer as a sidewalker with students.
Delivered Clothes
Savers-Danvers, MA
November 2022 to December 2023
I dropped off clothes and delivered the clothes to the store. Animal Shelter Volunteer
NORTHEAST ANIMAL SHELTER-Salem, MA
November 2022 to December 2022
I was helping the animals and assisting walking the dogs and waiting outside for the animals to finish.I cleaned out the cages.I sprayed down the cages and washed the cages with soap and mop the floors.I also helped assist with newspapers so they can use them for the animals in the front room. Volunteer Bingo Assistant with seniors
Brooksby Village-Peabody, MA
September 2021 to December 2022
I volunteered doing Bingo and calling out numbers and helping the elderly with Bingo and collecting chips. Farm Hand
Tillie’s Farm-Peabody, MA
December 2021 to March 2022
· Planted flowers and picked vegetables to promote growth of local healthy produce for the community
· Cleaned the farm, adhering to all cleanliness protocols Assistant Bookkeeper and Librarian Assistant
Reading Public Library-Reading, MA
November 2021 to March 2022
I volunteer as bookkeeper and was a helping with library work. Crew Member
Haven for Hunger-Peabody, MA
December 2020 to March 2022
· Stocked produce, such as vegetables
· Loaded and unloaded supply trucks, carrying deliveries of up to 50 pounds Bookkeeper
Wilmington Public Library-Wilmington, MA
December 2021 to January 2022
I was cleaning after the kids afterschool program and organizing books. Receptionist
Shore Collaborative-Peabody, MA
November 2018 to March 2021
· Professionally answered customer inquiries via phone call and in person
· Helped maintain the attendance of public school and adult day programs Shredding
Shore Collaborative-Peabody, MA
September 2018 to March 2021
· Prepared and shredded client papers as needed
· Punctually performed the destruction of confidential documents Landscaping
NuPath, Inc.-Woburn, MA
September 2016 to October 2020
I painted the walls and fix area that need to be fixed. Warehouse Worker
NuPath, Inc.-Woburn, MA
November 2017 to September 2020
I was carrying boxes to the loading dock.I unloaded and loaded boxes to the dock and working in the back room.
Maintenance
NuPath, Inc.-Woburn, MA
September 2017 to October 2018
I cleaned the bathrooms and floors.
Store Stocker
Rebecca’s Café-Waltham, MA
December 2013 to September 2016
· Appropriately stocked food items, such as chips and soda, on store racks and shelves Dishwasher
Protestant Guild for Human Services-Burlington, MA September 2012 to September 2016
I helped wash the silverware and I also did trays in a fast paced environment. Staff Member
Waverly Oaks Athletic Club-Waltham, MA
September 2008 to September 2016
· Folded towels, cleaned the racquetball courts, and vacuumed floors
· Maintained a clean and sanitary environment, meeting all cleanliness and safety standards Barista
Protestant Guild for Human Services-Waltham, MA
September 2006 to September 2015
· Prioritized exceptional customer service and satisfaction, focusing on coffee and beverage orders
· Operated the cash register to process payment transactions CIT
Camp Waconda-Boxford, MA
June 2013 to August 2013
· Volunteered to supervise children in the camp
· Assisted campers with all daily activities
Grill Cook/Dishwasher
Protestant Guild-Burlington, MA
September 2006 to September 2012
I worked on the grill making food for the clients and was a dishwasher in the day program. Store Stocker
D’Angelo’s-Waltham, MA
September 2008 to March 2012
· Stocked food items, such as chips and soda, on shelves Education
High school diploma
Protestant Guild
September 2006 to September 2015
Skills
• Follows directions
• Professionalism
• Customer service and phone etiquette
• Microsoft Office
• Google Suite
• Friendly and personable
• Communication
• Beginner French and Haitian Creole speaker
• Working with children ages 3-10 and all kids (10+ years)
• Detail-oriented
• thorough
• hardworking
• Communication skills
• Customer service
• Computer skills
• Sales
• Assisted living
• Organizational skills
• Merchandising
• Library services
• Bookkeeping
• Front desk
• Cash register
• Load & unload
• Animal assistant (1 year)
• Clean floors
• Clean cages
• Dog walking assistant
• Dog walking (5 years)
• Animal care
• CIT camp counselor (1 year)
• Home care
• Senior care
• Direct support
• Retail management
• Time management
• Pet care
• Animal handling
• Culinary experience
• Knife skills
• Cooking
• Food Preparation
• Kitchen experience
• Meal preparation
• Food handling
Certifications and Licenses
ServSafe
June 2024 to June 2027
I took Servsafe at Elm Brook Place. I am a cook in the kitchen at Elm Brook.
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