Case Manager Management

Andre Hobbs

***-***- **** *********@***.*** Rockford, IL

PROFESSIONAL PROFILE

Supervisory Skills

Case Management

Outreach/Advocate/

Mentor

Great Communicator

Hard Worker

Strategic Problem Solver

Positive Influencer

Highly customer/client-centric with expertise cultivating relationships through active listening, goal setting, group and independent objectivity, facilitating support groups, court advocate, county jail/prison outreach, and mentor.

Tenacious in performance and professionalism and forging strong relationships. Efficient time manager prioritizes task well and completes accurately. Solution-focused style in management; excellent interpersonal communication and negotiation skills, computer skills/Microsoft Office, M-Power, CCI Database, Monthly Demographics and Programmatic (D&P) reporting.

Results-proven offering success exceeding established goals, implementing strategies, processes, and hard work that significantly improve goals to be achieved. Good management skills.

Professional Experience

Rockford Rescue Mission

Rockford, Illinois 2019-2023

Guest Advocate/Case Manager

Working Relationships

Client

Satisfaction

Managed caseload fifteen men- a comprehensive assessment that addresses the resident’s physical, emotional and spiritual health, support systems, educational needs, financial resources, advocacy and referrals

Facilitated groups and classes. Occasional transporting of residents to appointments, off-site retreats, and resident events

Developed trusting relationships with residents to help them achieve set goals. Actively participate in the character growth and development of residents

Walking, st

Rosecrance

Rockford, Illinois 2017 -2018

Unit Specialist

Working Relationship

Client

Satisfaction

Ensured patient service records are maintained consistent with required rules and regulations

Consulted with the members of the treatment team and plan daily therapeutic direction for designated shift.

Read all logs and obtain pertinent information from staff of previous shifts, counselors, teachers, etc.

Facilitated focal group discussion sessions.

Transported patients to NA/AA group meetings

Complied with all the principles established by the Rosecrance Corporate Compliance Program and Code of conduct.

Performed all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance

page 2 Andre Hobbs

Lutheran Social Services of Illinois

Rockford, Illinois 2013 -2016

Program Coordinator

Working Relationship

Client

Satisfaction

Managed Reentry Program with over 200 returning citizens with the most violent offenses; case managed and intakes, report writing, exercised good judgement, plans, and detail oriented, trained staff, team oriented, understood and complied with agency’s policies and procedures

Facilitated Overcomers Support Group, Become Employed and Best Jobs Group with Employment Skills School classes

Visited weekly clients who reoffended and encouraged activities in line with the client’s needs and capabilities

Constructed lasting community partnerships and resources

Rockford Rescue Mission

Rockford, Illinois 2009-2013

Case Manager /Coordinator

Working Relationships

Client

Satisfaction

Managed caseload of twelve to fifteen men-develop goals related to recovery

Facilitated groups and classes including Winnebago Jail

Reported monthly board reports for Winnebago Jail

Transported clients to court/ appointments

Education, Certificates

University of Colorado Online Courses 2016

Certified NCRS 2012

Certified Genesis Counselor 2011

Community Involvement

Rockford Against Violent Environment Network (R.A.V.E.N.) 2013-16

References upon Request

Contact this candidate