Front Desk Agent

Hopelatrese Briscoe

Dallas, TX ***** • 501-***-**** • ************@*****.***

Experience

FEBRUARY 2024 - APRIL 2024

Picker Packer Xdel Inc. Warehouse Coppell, TX

Fulfills customer online orders by picking the products that a customer ordered, and package them for delivery. Meeting specific pf customer orders in a timely manner. Operating various pieces of equipment such as Palletiz Wrapper, and Electrical Pallet Jacks. To gather inventory and wrap it up for shipping.

JUNE 2023 - JANUARY 2024

Hotel Front Desk Agent Laquinta DFW North Hotel Irving, TX

Greet guests at the front desk, also check guests in and out of rooms in a timely manner. Book reservations online, over the phone, or in-person while taking payments from customers. Provide information about the hotel and its amenities and recommend activities and restaurants to guests. Respond to guests’ issues and complaints in a friendly, timely manner. Store any luggage as needed by guests.

NOVEMBER 2016 - CURRENT

Hairstylist Briscoe’s Brilliant Braids Dallas, TX

Cutting hair using basic and advanced techniques. Consulting customers about styles and colors. Applying hair care products, like treatments, oils, and masks. Washing, blow-drying, coloring, and cleaning hair. Recommending and selling salon products. Specializing in braids, weaves, locs, relaxers and natural hair.

DECEMBER 2021 – FEBRUARY 2023

Material Handler Gxo Logistics Carrollton, TX

Relocate products, merchandise, stock or other materials to the appropriate areas. Work throughout different supply chains, including manufacturing and production, shipping and storage and customer receiving. Handle, move, load and unload materials by hand or using a variety of material handling equipment. Place incoming orders on shelves and pick merchandise according to specific customer requirements.

FEBRUARY 2023 – JUNE 2023

Home Care Aide SeniorKare Little Rock, AR

Support patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands. Assists patients by providing personal services, such as bathing, dressing, and grooming.

JUNE 2020 – MAY 2022

Front Desk Representative Holiday Inn Express Farmers Branch Farmers Branch, TX

Keep the front desk tidy and presentable with all necessary materials. Greet and welcome guests. Answer questions and address complaints. Answer all incoming calls and redirect them or keep messages. Receive letters, packages etc. and distribute them. Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails. Monitor office expenses and costs.

JULY 2019 – APRIL 2020

Molder Operator LM Warehouse Little Rock, AR

Sets up and operates molder to plane, shape, and groove Woodstock. Selects and installs cutting heads on machine according to pattern to be cut. Inserts and bolts specified knives in slots of cutterheads using wrenches and gauges. Inspects stock being cut to determine defects. Verifies dimensions of cut material using gauges, rule, or caliper.

MARCH 2019 – JUNE 2020

QC Sapp Operator Welspun Corp Ltd. Little Rock, AR

Inspecting output samples using industry-appropriate methods, such as comparing to standards, measuring dimensions and examining functionality. Checking that the assembly or production line adheres to standards and procedures and complies with legal requirements. Reviewing blueprints and specifications to compare produced goods.

NOVEMBER 2018 – FEBRUARY 2019

Warehouse Associate Dillard’s Warehouse Maumelle, AR

Process, package and ship orders accurately. Organize stocks and maintain inventory. Inspect products for defects and damage. Examine ingoing and outgoing shipments. Organize warehouse space. Receive, unload and place incoming inventory items appropriately. Check, verify and fill customer invoices. Abide by all company safety and hygiene regulations. Contribute ideas on ways to improve or optimize warehousing procedures. Keep the warehouse clean and organized daily.

JUNE 2016 – SEPTEMBER 2018

Front Desk Representative Wingate by Wyndham Little Rock, AR

Keep the front desk tidy and presentable with all necessary materials. Greet and welcome guests. Answer questions and address complaints. Answer all incoming calls and redirect them or keep messages. Receive letters, packages etc. and distribute them. Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails. Monitor office expenses and costs.

MAY 2018 – JUNE 2018

Warehouse Associate L’Oreal North Little Rock, AR

Process, package and ship orders accurately. Organize stocks and maintain inventory. Inspect products for defects and damage. Examine ingoing and outgoing shipments. Organize warehouse space. Receive, unload and place incoming inventory items appropriately. Check, verify and fill customer invoices. Abide by all company safety and hygiene regulations. Contribute ideas on ways to improve or optimize warehousing procedures. Keep the warehouse clean and organized daily.

OCTOBER 2017 – JANUARY 2018

Customer Service Representative Staybridge Suites Little Rock, AR

Manage large amounts of incoming phone calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Skills

• Microsoft word and Excel (9 years)

• Night Audit (10+ years)

• Guest Services (10+ years)

• Machining (6 years)

• Assembly (10+ years)

• Assembly (9 years)

• English (10+ years)

• Guest Services (9 years)

• Manufacturing (10+ years)

• Packaging (10+ years)

• Hotel Experience

• Basic Math

• Order Fulfillment

Education

IN ENGLISH WOODROW WILSON HIGH DCHOOL LONG BEACH, CA

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