Customer Service Representative

Joelys Oquendo Cruz

Kissimmee, FL 407-***-****

*************@*****.***

Summary

Highly motivated and solutions-oriented Customer Service Representative with 4 years of experience in providing exceptional

service. Strong interpersonal and communication skills, with a track record of resolving customer issues efficiently and

satisfactory.

Experience

Target FL, Kissimmee

Team Member 03/2023 - 07/2024

¢ Offered strong customer service skills, keeping customers satisfied and increasing sales.

¢ Unloading merchandise from trailer.

¢ Stocking merchandise on shelves while maintaining a clean work area.

Costco Wholesale FL, Orlando

Processing clerk 10/2020 - 05/2023

¢ Responded to a large number of calls related to product and service inquiries (e.g., technical support, claims, deliveries,

etc.)

¢ Handled an average of escalations per day, engaging with customers in a friendly, courteous, and professional manner

Skills

Customer service, Bilingual, Microsoft excel, Microsoft word, Time management, Communication skills

Education

Colonial High School Orlando, FL

05/2020

Languages

Spanish, English

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