Customer Service / Data Entry
Resume:
Margot A. LaRue
Alpharetta, GA 30022
********@*****.***
Objective: To join a rewarding group of Individuals in a logistical team environment.
February 14, 2005 – June 28, 2024
DHL Ecommerce
Material Planning Representative
Responsible for performing all aspects of customer supply planning and transportation to include supporting ad hoc and recurring scheduled runs. Maintained Oracle Transportation System and ensured customer satisfaction. Followed up and requested Proof of Delivery from Vendors and resolved issues with vendors and clients.
Essential Duties and Responsibilities:
Monitoring, kept and updated data within the transportation management system ensuring data integrity for supply transportation following the fuel service ratio. Evaluated and ensured the most cost-efficient merge of transportation is utilized.
Actively took part in implementation of new account starts by setting up supplies and sending bags and boxes for client’s shipping needs. Sending daily supply requests for DHL yellow bags which were shipped out from terminals to client’s locations. Printed and processed bill of lading and shipped them out to clients for their shipping needs.
Arranged vendor transportation picking up bags, boxes and delivering them direct to clients. Participated and set up vendor transportation delivering gaylord’s and pallets to clients. Maintained and edited supply tracking and relayed tracking information to sales and clients. Maintained and updated costs for supply runs in master data templates. Worked collectively with cross-functional teams (Sales, Commercial, Implementation and Terminal Operations) to ensure superior levels of quality, service, and customer satisfaction.
Awards Received: DHL Global Mail Americas – Employer of Q2 2007, DHL Global Mail Annual Award 2007, for Delivering Excellence in Customer Service.
December 2004 – February 2005
Fidelity (Manpower)
Chantilly, VA
Proof Operator / Encoder
Responsible for sorting, verifying, processing, and encoding bank and general payments in a timely and accurate manner. Encoded checks and other bank deposits. Researched and corrected errors on customer’s checks and paperwork. Researched loan payment posting errors and encoding errors.
September 2002 – November 2004
United Bank
Chantilly, VA
Data Entry / Lockbox Operator / Research Clerk
Balanced and performed troubleshooting on credit and debit transactions on the Fiserve General Ledger Systems. Responsible for processing payments to business customers utilizing lockbox services. Opened, sorted, copied, and balanced daily mail payments by a prearranged time set with lockbox customers. Proofed and endorsed each check before encoding at the proofing machines. Confirmed and sent customer information electronically on the Citation System. Researched and traced problems relating to Federal Reserve Differences to ensure minimal losses to all. Re-qualified deposit slips and checks for statement sorting by encoding all information. Prepared customer corrections on the APCS system.
January 2000 – May 2002
Oberthur Card Systems
Chantilly, VA
Vault Clerk
Produced and documented card stock for various jobs. Researched and verified correct card stock inventory for VISA/MC and ATM jobs. Coordinated, received, and transferred card stock to various locations in the vault and warehouse. Generated and delivered route sheets along with cards to each department.
June 1997 – March 2000
Giant
Springfield, VA
Service Deli Clerk
Prepared a variety of party platters, pizza, subs, meats and cheeses. Assisted Deli staff with cutting, weighting, packaging and pricing items. Followed proper sanitation procedures for cooking meat and seafood. Responsible for maintaining proper sanitation on all Deli equipment. Maintained display cases with a variety of food items.
June 1995 – August 1996
Virginia Medical Associates
Medical Records Clerk
Filed and copied Medical Records at the request of patients’ physicians. Transferred files from different medical departments. Maintained status reports. Delivered patients medical records to doctors and nurses at their requests. Compiled prescription refill notices to be signed by doctors and nurses. Delivered charts for appointments and retrieved and re-filled charts in a timely manner.
September 1992 – June 1994
Media Services
Clerical Assistant
Prepared children’s books with library labels and covers. Processed and listed books on the Fairfax Public Library School Systems.
Education
August 1994 – June 1997
Rochester Institute of Technology at NTID
Major: Electronic Printing and Publishing Technology
Degree: Associates of Occupational Studies
Computer Experience:
Operating Systems: Windows 95, Windows 98, Windows 2000, Windows XP. Fiserve General Ledger, Oracle Transportation Management, Transportation Management Systems, Salesforce.
Software Experience: Microsoft Office Suite, Microsoft Teams, Word Perfect, Microsoft Excel, PowerPoint, Acrobat PDF, Netscape Navigator, Internet Explorer.
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