Customer Service, Data Entry, Verbal and Non-verbal Communication

DARLENE WARDRICK

Cashier

***- ***-**** **********@*****.*** Piscataway, NJ 08854

CAREER OBJECTIVE

Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

EXPERIENCE

CASHIER, Watchung, NJ

Walmart, June 2023-Present

• Provided efficient and courteous service to customers.

• Delivered exceptional customer service at all points of contact.

• Provided excellent customer service by greeting customers and offering assistance.

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Accurately processed customer payments using cash, credit cards, and checks. CASHIER, Piscataway, NJ

Stop & Shop, October 2022-June 2023

• Provided efficient and courteous service to customers.

• Helped restock shelves when necessary to maintain an organized display area.

• Assisted customers with locating items throughout the store when needed.

• Provided excellent customer service by greeting customers and offering assistance.

• Accurately processed customer payments using cash, credit cards, and checks. LOAN CLOSER, Brecksville, OH

CrossCountry Mortgage LLC, November 2020-March 2022

• Drafted closing instructions for title companies based on specific lender requirements.

• Established strong working relationships with internal departments and external vendors. Monitored daily pipeline reports to ensure loans were progressing through the closing process efficiently and accurately.

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• Reviewed loan packages to ensure accuracy and completeness of documentation.

• Verified accuracy of HUD-1 Settlement Statements prior to submission for approval. Ensured that all files were properly documented according to investor guidelines before submitting them for final review.

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SENIOR LOAN CLOSER, Morris Plains, NJ

Weichert Financial Services, July 2003-November 2020

• Managed a high volume of loan files in order to meet tight deadlines.

• Researched and resolved any discrepancies found in the title or lien search reports prior to closing.

• Adhered strictly to company policies and procedures when preparing and submitting final documents. Developed and maintained strong relationships with lenders, borrowers, and internal staff to ensure timely closing of loans.

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• Ensured that all title work was complete and accurate prior to closing the loan.

• Communicated effectively with all parties involved in the transaction to facilitate smooth closings.

• Reviewed loan documentation for accuracy prior to disbursement of funds.

• Assisted customers with questions about their loans before, during, and after the closing process. EDUCATION

BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION, Arizona University of Phoenix, March 2013

SKILLS

Customer Relationships Customer Satisfaction Data Entry Time Management Skills Verbal And Written Communication

CERTIFICATIONS

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