Customer Service Technical Support

ELENA PATRICIA CONTRERAS GALDAMEZ

***********@*****.*** 210-***-**** San Antonio, TX 78220

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Skills

Progress Monitoring

Multidisciplinary team collaboration

Healthcare operations

Case Management

Employee Training Program

Employee Work Scheduling

Heart saver CPR AED (CPR AED)

HIPAA Guidelines

Process Improvement

Performance Metrics

Goal attainment

Data Analysis

Excellent Communication

Quality Control

Self Motivation

Problem-solving abilities

Wellness Services

Adaptability and Flexibility

Professionalism

Decision-Making

Employee Supervision

Employee Recruitment and Hiring

Employee Performance Evaluations

Information Systems Development

Organizational standards

Strategic Planning

Documentation

Organizational Skills

Scheduling

Quality Assurance

Experience

JC family nursery San Antonio, TXCare Coordinator01/2024 - Current

Scheduled appointments for clients with appropriate medical specialists.

Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.

Maintained accurate client records in accordance with agency policies and procedures.

Provided emotional support to patients dealing with difficult health issues.

Monitored and evaluated patient progress, adjusting treatment plans as needed.

Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.

Assessed safety risks associated with living environments or activities of daily living.

Responded promptly to inquiries from patients regarding their care plans.

Communicated with patients with compassion while keeping medical information private.

Kept informed of advances in medicine and computerized diagnostic and treatment equipment.

Maintained records management system to process personnel information and produce reports.

The Office Gurus San SalvadorCustomer Service Supervisor06/2018 - 01/2024

Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.

Implemented programs designed to increase employee engagement within the team.

Assisted customers with product inquiries and resolving complaints promptly and professionally.

Collaborated closely with upper management on projects involving new initiatives or improvements within the department.

Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.

Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.

Recruited qualified personnel when needed for open positions within the department.

Ensured all customer inquiries were handled in accordance with company standards and regulations.

Maintained accurate records of customer interactions for future reference.

Supervised and trained customer service staff to ensure excellent customer service delivery.

Created reports on daily, weekly, monthly basis related to customer service activities.

Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.

Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.

Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.

Set clear expectations and helped employees pursue optimal paths for achieving each target.

Assisted staff with resolving complex customer issues and implementing targeted solutions.

Provided day-to-day leadership to cultivate environment that exemplified company values.

Discussed job performance problems with employees, identifying causes and issues to find solutions.

Coordinated with other supervisors, combining group efforts to achieve goals.

Resolved customer complaints or answered customers' questions.

Habaneros grill San Antonio, TXGeneral Manager08/2015 - 05/2018

Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.

Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.

Created schedules and monitored payroll to remain within budget.

Supervised employees through planning, assignments, and direction.

Recruited, interviewed and hired qualified staff for open positions.

Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Tracked monthly sales to generate reports for business development planning.

Established and maintained effective communication with staff members to ensure efficient operations.

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Recruited, trained and empowered employees to achieve key performance indicators.

Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Delegated work to staff, setting priorities and goals.

Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Implemented successful business strategies to increase revenue and target new markets.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Jack in the Box San Antonio, TXGeneral Manager02/2008 - 04/2014

Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.

Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.

Maintained relationships with vendors to obtain the best pricing on supplies and materials.

Performed routine audits of internal controls in order to maintain accuracy of financial records.

Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.

Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Implemented employee recognition programs to motivate staff members towards achieving organizational goals.

Coordinated training activities for employees to ensure compliance with company policies and procedures.

Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Ensured compliance with local health department regulations regarding food safety standards.

Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Education and Training

Southwest School of Business And Technical Careers San Antonio, TXMedical Assistant Expected in 12/2024

Judson High School Converse, TXHigh School Diploma05/2008

Colegio Centroamerica El SalvadorHigh School Diploma11/2005

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