Customer Service Representative

CAREER OBJECTIVE: To use my Bachelor of Education degree and my experience working

with children and youth as a daycare worker.

Skills and experience:

Experience as a classroom elementary teacher and Youth Leader

Experience with special needs children

Skilled at providing guidance and support to children in their social, emotional, and cognitive development

Frequently planned educational activities depending on the age of the children or youth

Wrote lessons plans as per program curriculum

Created a safe and nurturing environment for children in the classroom

Experience monitoring children during playtime, meals, and rest periods

Enjoy engaging with children of various ages and cultures

Strong knowledge of child development, principles and practices

Problem solver and proactive thinker

Effective a time-management and performing multi-tasks

Ability to work both independently and in a team environment

Excellent organizational, interpersonal and communication skills

Excellent oral and written communication skills in English

Strong knowledge of diversity, equality and inclusion

Patient, quick learner, capable and honest

Standard First Aid and CPR / AED for adult, child and infant (October 19, 2023)

Police Records check - anticipated in November 2024

WORKING EXPERIENCE:

Farm Boy Inc. Customer Service Representative, Ottawa December 2023 to present

Sales representative offering unique and fresh products to customers

Provide exceptional customer service and a great shopping experience

Work in a fast-paced and dynamic work environment

Keep the work, storage and store areas clean and safe at all times

A team player who supports the Farm Boy vision of providing the best customers experience

Comply with corporate policies relate to Health and Safety, Food Safety and equipment use

Perform designated procedures and offer assistance to other team members

Dishwasher/Kitchen helper: Habesha Ehtopian Restauratn, 99 Montréal Rd, Ottawa 2023

Performed dishwasher duties, hand-washed dishes and operated cleaning equipment quickly and throroughly

Removed trash, cleaned counter tops and mopped floors

Enumerator at Mercy Crops Organization, Liberia 2021

Educating people about the Ebola virus an how to deal with their situation and to understand their early childhood education program

Performed data entry in Microsoft Word

Monitoring & Evaluation Assistant: CIDA Play To Learn, Liberian Youth Network (LIYONET) Kakata, Margibi County, 2018 – 2019

Passionate about assisting a non-for profit organization that focuses on the needs of youth in society and to enhance the quality of their lives.

Gathered data and conducted analysis to aid in planning and implementing programs that benefit adolescents and SGBV Survivals and Orphans at the county level.

Some programs include Local Scholarship Program (LSP) which have the goal of reducing illiteracy in Liberia.

Collected data by speaking with youth over the telephone and via email, then entering information in the computer program

Conducted analysis of trends and statistics

Assisted in organizing International Youth Day to mark the contribution of today's youth to society in order to raise voices towards justice and better education.

Salesperson – Gents Fashion House, 100 Lynn Street, Monrovia, Liberia 2016 – 2017

Worked to find new sales leads through business directories which involved calling and emailing prospective clients.

Provided customer referrals and determine customers’ style by observing what they were wearing and provide style-conscious consultation.

Consultations were for clients who required fashion advice for special events such as job interviews, business attire and weddings.

Office Assistant – Liberian Youth Network (LIYONET) Kakata, Margibi County,2014 – 2017

Organize office and assist Team Lead in ways that optimize procedures

Sort and distribute communications (e.g.: telephone messages and emails) in a timely manner

Monitor level of supplies and handle shortages

Classroom Teacher and Youth Leader - Liberian Youth Network (LIYONET) Kakata, Margibi County, 2016

Involved in Canadian organization called RIGHT to PLAY who deal with children

Certificate in Youth Leader under the Right to play program

Enrolled as class room teacher to children ages 4-15 years

Daily lesson planning in all subjects by followng Right To Play curriculum

Provided opportunities to express creativity through play

Used play base methodology that teaches children through play

Promoted physical, cognitive, emotional, and social development of children

Maintained a clean and tidy classroom

Supported parents to assist in grasping information through play

Data Collector – Save The Children International Project Field Office, Kakata City, Margibi 2011 – 2014

Assisted in program planning and implementation of projects.

Provided qualitative and narrative reports using Microsoft Excel with tabulated data

Provided professional and ongoing communication with partners.

Reported directly to the Project Officer by providing in depth briefing of issues and recommendations for path forward.

EDUCATION

Certificate in Teacher Training, Kakata Rural Teacher Training Institute, Liberia 2021

Bachelor of Public Administration Bong County Technical College 2019

Bachelor of Education Bong County Technical College, Gbarnga City, Liberia 2013

High school graduate, Liberia 2009

Antonio Henry

278 St. Jacques Street apartment #2

Ottawa, ON

Telehone number:343-***-****

Email address: *************@*****.***

Contact this candidate