Customer Service
Resume:
CONTACT
Miami Gardens, Florida *****
*****************@*****.***
PROFESSIONAL
SUMMARY
Hardworking, highly motivated
professional eager to lend combined
knowledge and skills to enhance
business performance. Operates well
in both individual and team
capacities, leveraging seasoned work
ethic to quickly adapt to different
processes and drive company
objectives. Resourceful and results-
driven with a passion for growth and
efficiency to meet company needs
and increase service value.
SKILLS
■ Bilingual
■ Data Entry
■ Inventory Control and PI
■ Listening and Communication Skills
■ Effective Interpersonal Skills
■ Customer Service Skills
■ Attention to Detail
■ Appointment Scheduling
■ Office Administration
■ HIPAA guideline compliance
LIZETH GONZALEZ-
TORRES
OPTICAL SALES ASSOCIATE
EXPERIENCE
Secretary Office Work Micon Scaffolding LLC - Opa Locka, Florida 11/2022 - 11/2023
Coordinated assigned projects or program components, completing activities, and delivering scheduled services.
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Greeted visitors warmly upon arrival at the office; provided friendly customer service.
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Arranged conference, meeting and travel reservations for office personnel.
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Responded to inquiries from internal and external parties to facilitate communication or provide direction.
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■ Maintained scheduling and event calendars.
■ Composed professional correspondence such as letters, memos, emails. Processed documents and materials, disseminating information in compliance with administrative guidelines.
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Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
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Scanned documents into electronic format for storage in databases or other applications.
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■ Made copies of correspondence and other printed material. Scheduled appointments and coordinated travel arrangements for staff members.
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Associate Optician JCPenney Optical - McAllen, TX 08/2021 - 05/2022
Recommended corrective lenses based on individual prescriptions obtained from Optometrist evaluations.
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■ Verified that finished lenses are ground to specifications.
■ Helped patients pick glasses best suited for lifestyle and work.
■ Instructed clients in how wore and cared for eyeglasses. Optician My EyeLab - McAllen
08/2018 - 06/2020
■ Organized and maintained accurate patient records Personalized every patient transaction by discussing various forms of eyewear that fit their needs best
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Earned Top Seller recognitions for consecutive months and contributed greatly to store profits.
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Receptionist America's Best Contacts & Eyeglasses - Mission 12/2016 - 08/2017
■ Provided prompt and courteous service to customers
■ Efficiently managed incoming calls
Performed administrative tasks such as filing records and assisting in dispensing eyeglasses and contacts.
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Optician Walmart Vision & Glasses - Indianapolis
08/2004 - 10/2015
Gained advanced experience in entering and maintaining data, conveying messages, and using inventory tools to complete customer sales
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Assisted customers by explaining and comparing a variety of products as well as communicating insurance plans
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Maintained equipment and tools in accordance with safety requirements and related laws or regulations.
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EDUCATION
Completed coursework towards General Educational Development Diploma: English
Walker Career Center, 05/2012
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