Customer Service Office Administrator
Resume:
Wanda Covel
Fort Smith, AR *****
**********@*****.***
OBJECTIVE: Seeking career opportunity working in Management/Accounting.
SUMMARY:
** ***** ******* ** *** levels of Management
15+ years working in Retail Management and Administration
25+ years in Superior Customer Service and Problem Resolution skills
15+ years in Training & Development
Proficient using MS Word, Excel, PowerPoint
Proficient Typing, Data Entry & 10-key skills
WORK EXPERIENCE
Trinity Multifamily/Asset Living Fort Smith, AR
Manager 6/17 to present
Manage and train a team of maintenance, leasing agents and community directors.
Budget properties for the coming fiscal year and prepare financials for owners
Interview, hire and implement corrective action
Oversee properties are maintained to standards
Establish and maintain vendor and tenant relationships
Perform quarterly inspections
Work closely with law enforcement for the betterment on the community
Answer to President and Vice President
Motel 6 Fort Smith, AR
Relief General Manager 3/16 to 5/17
Develop, hire and train staff
Responsible for forecasting and budget, P&L, general ledger, bank deposits
Product and supply inventory and ordering
Enhance employee moral and implement employee of the month program
Oversee property remodels
Direct and manage 3 assistant managers and 20+ employees
Increase sales and Profit (KPI's)through excellent customer service
Hampton Inn Fort Smith, AR
Operations Manager 11/14 to 1/16
Develop, hire and train housekeeping staff
Inspect rooms
Direct and manage 3 inspectors, 3 laundry attendants and 20 housekeepers
Take inventory/order supplies
Help in other areas of the hotel as well-kitchen, front desk, etc.
Increase KPI's for back of house
Sally Beauty Supply Fort Smith, AR
Manager 07/10 to 02/13
Develop, hire and train staff
Direct and manage 10 employees
Maintained inventory levels and kept loss to a minimum
Promoted to Training Store Manager in October 2011
Increased sales by 14%
Increased KPI's through sales and Profit
Mane Attraction Fort Smith, AR
Owner/Operator 05/05 to 07/10
Responsible for all aspects of salon business
Hire, train and develop staff while increasing clients
Responsible for complaints and correcting them
Increased clientele and product sales
EDUCATION:
University of Arkansas Fort Smith, AR
Double Bachelor’s in Accounting/Business Administration
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