Administrator
Resume:
CURRICULUM VITAE
OF
DIPUO DIMAKATSO SEHLAPELO
Atteridgeville,
***********************@*****.***
OBJECTIVE
To obtain an Administrative, Receptionist and Personal Assistant position in a dynamic organization where I can utilize my skills and experience to contribute to the team’s success. SUMMARY
Highly organized and efficient Administrator with 3 years of experience providing administrative support to teams and managers. Proficient in Microsoft Office, Google suite, and various administrative software. Strong Communication and problem-solving skills, also good with improving office efficiency and productivity.
WORK EXPERIENCE
Quality Assurance Manager June 2023 - Current
Safe-it training solutions and services
Responsibilities:
Greet and welcome visitors, participants and staff in a friendly and professional manner
Manage Reception area ensuring it is tidy, organized and well maintained
Develop and implement quality assurance processes and procedures to ensure compliance with industry standards
Conduct regular audits and assessments to identify areas of improvement and recommend corrective actions
Collaborate with training teams to design, develop and deliver high-quality training programs that meet customer needs
Ensure training materials, manuals and resources are up-to-date, accurate and relevant
Develop and maintain relationships with external partners stakeholders and regulatory bodies
Manage and maintain accurate records, databases and filing systems.
Handle incoming and outgoing mail, emails, courier and phone calls, responding to queries and directing messages to relevant staff.
Monitor and report on project progress, timelines and budgets
Collaborate with trainers, facilitators and subject matter experts
Assist with marketing and promotional activities
Assessing projects, keeping projects work and resources based on the Seta Standards
(TETA,CETA,HWSETA,SASSETA, QCTO AND SERVICES SETA)
Sage creating quotations and invoices
Assisted in the recruitment and on boarding of new employees and learners
Tender applications
Office administrator April 2022- May 2023
HJN Pretoria
Responsibilities:
Greet and welcome visitors, participants and staff in a friendly and professional manner
Manage Reception area ensuring it is tidy, organized and well maintained
Provide administrative support to the training team, including preparing materials, exam preparations, booking venues for examinations and organizing invigilators.
Manage and maintain accurate records, databases and filing systems
Handle incoming and outgoing emails and phone calls, responding to queries and directing messages to relevant staff
Maintain office supplies inventory and equipment ordering replacements and upgrades as needed
Collaborate with colleagues to ensure effective communication, coordination and teamwork
Provide exceptional customer service to internal and external stakeholders, facilitators and clients
Office administrator/project coordinator January 2018 – March 2020 Gothamara consulting agency
Responsibilities:
Greet and welcome visitors, participants and staff in a friendly and professional manner
Manage Reception area ensuring it is tidy, organized and well maintained
Coordinate and administer training programs and projects (learnerships and WIL projects)
Provide administrative support to the training team and project managers
Manage and maintain accurate records, databases and filing systems
Coordinate logistics, materials and resources for training sessions and events
Monitor and report on project progress, timeline and budgets
Ensure effective communication
Support continuous improvement and quality assurance initiative EDUCATION
INSTITUTION : PHELINDABA SECONDARY SCHOOL
QUALIFICATION : GRADE 12
YEAR : 2011
STATUS : COMPLETED
INSTITUTION : TSHWANE SOUTH COLLEGE
QUALIFICATION : MANAGEMENT ASSISTANT N6
YEAR : 2016
STATUS : COMPLETED
ISTITUTION : DAM SCHOOL OF POLICING
QUALIFICATION : NATIONAL DIPLOMA POLICING
YEAR : 2023
STATUS : COMPLETED
REFERENCES
NAME : Tumelo Mongwe
COMPANY : HJN Pretoria
CONTACT : 079-***-****/084-***-****
RELATIONSHIP : Lecture
NAME : Thabang Sebotsana
COMPANY : Gothamara Consulting Agency
CONTACT : 083-***-****
RELATIONSHIP : Manager
NAME : Lydia Morukune
COMPANY : Safe-IT Solutions and services
CONTACT : 078-***-****
RELATIONSHIP : Director
PHILOSOPHY
‘’ A journey of a thousand miles begins with one step’’
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