Customer Service

Charissa Reid

Objective

I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself, where I can use my talents and skills to grow and expand the company with hard work, perseverance dedication to excel in this field.

Skills and Abilities

Time Management Energetic work attitude

Safety Oriented Record Keeping

Empathy and Compassion Communication with Hearing,Vision,and Speech Loss

Focused and disciplined Active listening skills

Willing to work under pressure Skilled multi-tasker

Multilingual in English and Spanish Knowledge of basic food preparation

Strong relationship builder Positive attitude

Prioritizing Strong organizational skills

Anticipating guest needs Able to regularly lift/move up to 115 lbs

Experience

Arby’s

770-***-**** Conyers GA

Crew Trainer March 2016- July 2017

Maintain drive-thru as a clean and stocked work environment. Greeted and thanked guest for service. Worked in back-line, preparing hot and cold food items. Worked fry station. Bagged orders. Worked front line as well as cleaned lobby, bathrooms and floors. Trained new employees, insuring them with knowledge of the working environment and tasks.

Westbury Rehabilitation and Health

Conyers GA

CNA June 2017- April 2018

Took vital signs, weights, and heights of residents. Assisted with eating, bathing, and personal care. Used restorative equipment and applied splints, braces, and protective gear to residents. Communicated with family and nurses on residents condition. Provided care for residents with Alzheimer’s(and other dementia), cancer and diabetes. Operated electrocardiographic equipment including EKG machine, holter monitors, and event monitors.

Five Star Assisted Living

Conyers GA

CNA July 2017- Present

Worked with AL unit (Assisted Living) as well as BTR unit (Memory Care such as dementia and Alzheimer’s). Prepared food, Provided snacks, assisted with ADLs, completed laundry, monitored Memory care unit.

The Retreat at Conyers

Conyers GA

CNA December 2019- March 2020

Assisted with personal care. Pass medication, assisted with inhalers, breathing treatments, blood glucose checks, and administer shots. Served residents while making proper size portions and diets related to residents.

Education

School: Rockdale Co. High School

2.8 GPA

First Aid and CRP certified Rapid STEMI certified

EKG certified AP and Honors classes

ROTC cadet (4 years) / Drill team Hospital Internship (Rockdale Medical Center)

Member of HOSA

(HOSA organization is to develop leadership and technical HOSA skill competencies through a program of motivation, awareness and recognition, which is an integral part of the Health Science Education instructional program.)

School: Premier Medical Careers

4.0 GPA

CNA certified (CMA certified) Nursing Home Internship (Remington House)

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