Customer Service Business Systems

YEBOAH PRINCE KWADWO

*** * ***** ******, ******, Ohio 44883 567-***-**** ***********@*****.*** WWW: Bold Profile PROFESSIONAL SUMMARY

Dynamic team player with a strong belief in the power of possibility. Self-motivated and able to thrive under pressure, with a proven ability to work independently and demonstrate practical leadership skills. Committed to approaching tasks objectively and consistently, ensuring meticulous attention to detail from conception to completion. Eager to leverage innovative ideas and adapt to modern advancements in accounting systems within a reputable organization. Equipped with the expertise to execute assigned tasks effectively, particularly in the field of study SKILLS

Environmental Compliance

Customer Satisfaction

Maintaining Clean Work Areas

Active Listening

Business Systems Management

Enterprise Resource Planning

Goal-Oriented

Compliance requirements

WORK HISTORY

Driver, 05/2023 to Current Uber And Lyft – Columbus, OH

Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Achieved safe driving records by consistently following traffic rules and regulations.

Enhanced vehicle longevity with regular maintenance checks and repairs as needed.

Provided exceptional customer service, addressing concerns and resolving issues promptly.

Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.

Demonstrated strong knowledge of geography and local roads for optimal route selection Packaging Technician, 09/2021 - 04/2022

Safecor Health – COLUMBUS, OH

Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to the tracking system.

Labeled, recorded, and inspected packaging to prepare for shipment or storage.

Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.

Performed packaging tasks alongside the team to demonstrate proper methods according to the labor plan and assigned tasks.

Improved packaging efficiency by implementing new techniques and equipment in daily operations.

Reduced waste and material costs by optimizing the utilization of packaging materials.

Maintained high safety standards by adhering to and promoting strict protocols within the team.

Enhanced productivity with streamlined processes, resulting in faster order turnaround times. Manufacturing Technician, 02/2019 - 09/2020

Kumasi Archdiocesan Health Pharmacy Limited, Ghana

Operate and maintain machinery used to manufacture pharmaceutical products, ensuring smooth production processes.

Conducted in-process checks to verify that products met strict quality control standards, ensuring compliance with GMP.

Perform regular maintenance on equipment to minimize downtime and ensure operational efficiency.

Monitor raw material usage and assist with inventory management, including ordering supplies and managing stock levels.

Troubleshoot machinery issues, resolving mechanical problems to avoid production delays.

Adhere to all safety and health regulations, ensuring a clean and safe work environment for all personnel.

Assist in documenting each production batch and maintain accurate records for regulatory audits.

Ensure proper labeling, storage, and handling of products in compliance with company policies. EDUCATION

EDUCATION

Master of Business Administration, Data Analytics

Tiffin University Tiffin, OH May 2022

Professional Certificate in Accounting

Institute of Charted Accountant Ghana July 2021- Present Bachelor of Science, Accounting

University of Education Winneba – Kumasi Campus July 2020 Diploma in Pharmaceutical Manufacturing Technology Kwame Nkrumah University of Science and Technology (KNUST) Kumasi, Ghana July 2018

Reference:

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