Customer Service Representative
Resume:
Robin Mark
Results-oriented professional with a decade of
experience in transportation, logistics, bookkeeping, and customer service
Baltimore, Maryland, United States
*********@*****.***
http://linkedin.com/in/robin-mark-304a4922
Professional Experience
Dispatcher/Customer Service Representative
Expedited Courier Group, Baltimore, MD
7/2014 - present
● Assigned drivers to pickups and deliveries based on their availability and location.
● Placed and dispatched all same-day, on-demand
orders.
● Answered a busy multi-line telephone system.
● Provided quotes for jobs to be performed.
● Responsible for timely dispatch of all vehicles
from the terminal to the correct destination.
● Maintained communication with drivers,
management, and clients, providing timely status
updates to internal and external customers.
Quality Control Dispatcher/Administrative
Assistant
Lasership, Halethorpe, MD
11/2010 - 1/2014
● Placed and dispatched all same day on-demand
orders.
● Answered a busy multi-line telephone system.
● Provided quotes for jobs to be performed.
● Responsible for timely dispatch of all vehicles
from the terminal to right destinations.
● Maintained communication with drivers,
management, and clients, providing timely status
updates to internal and external.
Administrative Assistant
FedEx Home Delivery, Dundalk, MD
10/2003 - 5/2010
● Provided exceptional service to callers, walk-in customers, and internal customers.
● Performed a variety of administrative tasks
including payroll preparation, screening of
prospective employees, and creation of memos
and other documents utilizing Microsoft Office.
● Coordinated communication between drivers
and terminal.
● Answered busy multi-line telephone system.
Software
XDispatch
Oracle Peoplesoft
IBM AS400
Intuit QuickBooks
Microsoft Office
Education
Towson High School, Towson, MD
Diploma, 1998
College preparatory curriculum.
Resume_Robin_Mark_20240811
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