Support Specialist Customer Service
Resume:
LATANYA WEBB
*** **** ******* ***** **, #***
COTTAGE GROVE, WI 53527
********.**@*****.***
EDUCATION
Milwaukee Institute of Art and Design
Fashion Marketing and Design
May 2018
Capri College
Cosmetology
May 1998
PROFESSIONAL WORK EXPERIENCE
SSM Health
Patient Support Specialist (January 2024 - Present)
Gathers information from patients and enters it into the appropriate database.
Schedule patient procedures to utilize the patient’s time and clinical resources most efficiently. Coordinate and communicate schedules.
Perform clerical and reception duties associated with patient registration.
Optum
Patient Registration Specialist (January 2022-July 2023)
Processed registrations for new and existing patients for primary and specialty care.
Addressed all inquiries from potential new patients through various channels.
Maintained the accuracy of patient demographics and specialized in insurance verification.
Provided detailed communication to patients regarding the multiple benefits.
Supported site staff with registration and insurance inquiries.
Bo2s Lady Designs
Owner (2021-Present)
Use savvy business skills and in-depth knowledge of the fashion retail industry to generate profit.
Manage inventory control of all merchandise.
Set up online displays using merchandising and photography design skills.
Research new and current trends that can help the business succeed and offer customer satisfaction.
Divine Transformations Salon
Owner (2005-Present)
Provide professional hairdressing service to valued clientele.
Use state-of-the-art techniques in cutting, styling, coloring, bleaching, and permanent waving.
Manage and train new stylists and assistants.
Conduct inventory and maintain a complete stock of hair products to supply customers and promote sales.
Develop new hair styling techniques using creativity and knowledge of the latest trends.
Manage day-to-day operations of the salon.
Act as liaison between employees and clients to ensure all customer service inquiries and complaints are handled properly.
Meriter Hospital
Patient Support Specialist (2019-2021)
Established and maintained complete patient records within the Epic System
Established and assigned hospital account numbers to be used for billing and documentation.
Determined out-of-pocket costs for patients and collected deductibles, co-payments, and coinsurance at the time of registration.
Identified and handled customer needs, providing exceptional customer service in a timely and efficient manner while working in a team environment.
Cache Clothing Boutique
Assistant Manager (2013-2015)
Manage the store sales team to ensure customers are being helped promptly.
Conduct sales and inventory management.
Assist in employee recruiting, training, and development.
Assist customers and troubleshoot customer service issues when necessary.
Sheer Elegance Salon
Manager and Stylist (1998-2005)
Provide professional hairdressing service to valued clientele.
Manage and train new stylists and assistants.
Manage day-to-day operations of the salon.
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