Scrum Master Security Clearance

Helal U. Ahmed

SUMMARY

Certified PMP, Certified SAFe 5 Agilist, Certified Scrum Master, Certified KANBAN Management Professional (KMP), Certified SAFe 5 DevOps Practitioner, and Sr. Project Delivery Manager with 15+ years of software development and mainframe decommissioning projects experience in various private and public sectors including Export Development Board of Canada (EDC), Banking (PNC Bank, Bank of America, Wells Fargo, Tangerine, TD), Telecommunications (AT&T, Verizon, T-Mobile, Rogers, Telus, Bell), Media (Shaw, EastLink, SaskTel), Networking/Technology (Cisco) and Consulting (IBM, HP, KPMG)

An agilest and result driven management professional with 12+ years in Agile consultancy services and delivering large scale IT projects with high performing scrum teams

Proven track record for effective Agile Transformation, Agile Methodology, Scrum Framework, Project Management, Business Analysis, and serving cross functional teams to produce value and deliver results

Experience managing globally dispersed scrum team with digital transformation project

Experience in delivering hybrid project consist of Waterfall and Agile methodologies

Expert understanding on SAFe, Scrum, Kanban, XP, DevOps (Azure, Jenkins, GitHub), PMP, SDLC, SOA(API), Data Migration/Conversion/Management, Testing (SIT, Regression, Performance/Load), and Defect Management (12+ years)

Proven facilitator/motivator/communicator/impediment remover and a passionate leader

Proficient in Jira, Confluence, Service Now, Salesforce, SaaS/CRM, AS400, AWS, SQL

MS Office, MS Project, and MS Visio applications

Effective Coach, Agile Delivery Lead, as well as Servant Leader capable of delivering project by following Agile, Scaled Agile, and Scrum principles

Obtained Reliability Security Clearance till 2029

Obtained Level 2 Security Clearance till 2034

EDUCATION

MBA in Management Information Systems, Texas A & M University, Texas, USA – May 1999

Certified PMP – November 2022

Certified SAFe 5 DevOps Practitioner – June 2020

Certified SAFe 5 Agilist – April 2020

Certified Scrum Master - April 2018

Certified KANBAN Management Professional (KMP) – Dec 2023

WORK EXPERIENCE

OptiNumerz/SIBL Bank, ON (Mar 24 – Present)

Sr. Scrum Master/Agile Delivery Lead – Mobile Apps Enhancement

Overview of the Project: The objective of this project is to allow SIBL Bank to offer mobile banking for its customer through mobile app (SIBL NOW) for money transfer with external third party app like BKash and NAGAD. This new app will significantly improve customer’s money transfer experience by allowing them to transfer funds through BKash/NAGAD and SIBL apps.

Helped SIBL Bank to assemble a new globally distributed scrum team and coached the team on Agile Values, Roles, Responsibilities, and Scrum Framework

Worked with external Stakeholders, PO, and Scrum team to determine MVP

Helped PO and Scrum Team to manage and prioritize backlog towards the MVP and ensured that team is meeting Sprint goals to achieve its objective

Managed offshore/onshore resources, budget, and timeline by constantly monitor the project progress

Encouraged a culture of transparency, inspection, adaption and continuous collaboration and improvement within the team

Responsible to remove any impediment by effectively managing impediment logs around the clock to ensure project success

Major project and Accomplishments:

SIBL to BKash Fund Transfer: Successfully built the functionality through SIBL NOW mobile app to serve SIBL customers to transfer fund to/from any BKash and NAGAD accounts

IBM/PNC Bank, Pittsburg, PA (Feb 22 – Sep 23)

Sr. SAFe Scrum Master/Agile Delivery Lead – DMG Alert Platform

Overview of the Project: The objective of this project to serve as the home for all PNC’s alert needs by building a new Alert Onboarding Distributed Messaging Group platform. This new platform will provide PNC the ability to onboard alerts to new alert generator and rule engines for better efficient processing and ability to maintain real-time alerts via email, SMS and Push without any reliance on OLY (shared application).

Provided the training sessions on Agile Values, Roles and Responsibilities, and Scaled (SAFe)Scrum Framework to the Product Manager, Scrum Team, Development Manager, QA Manager to educate about Agile Methodologies and the mindset behind it

Coached different stakeholder/mid managers and teams on Agile principles and practices

Coached team on Story Mapping and how to write good user stories by following INVEST/SMART criteria and estimate user stories using Fibonacci relative estimation techniques

Acted as a primary point of contact to address questions/concerns on new Alerts and engaged with SME’s to resolve any waste/impediment/blocker for BA, Dev, and QA resources

Identified, tracked, and communicated release status, risk, issues, and dependencies to stakeholders as part of delivery lead and stakeholder management

Managed and facilitated key scrum ceremonies, collaborated with external vendor/teams, and facilitated inter team bi-weekly IMB/PNC status updates call

Being a change agent by promoting inspection, adoption, and accountability across the teams to increase productivity and identifying/managing resistance to change

Coached team successfully on pair programming and cross functional roles to make the team live and breathe with true Agile transformation

Provided a Coaching Plan after making assessment of every Scrum team for their abilities, strengths, risks and then followed up on the action items from this coaching plan for continuous improvement.

Major projects and Accomplishments:

Self Service Wire Transfer Alerts: Successfully delivered 21 new major alerts for personal and small business clients through Email, SMS, and PUSH notification to Production with a brand new scrum team.

Onboard Alerts to New Alert Generator: Successfully delivered Alerts Onboarding to new Alert Generator and Rules Engines through multi team collaboration effort for efficient Alert Processing and better ability to maintain.

Cross Functional Team: Successfully transform the team a cross functional one by leveraging training and leadership buy in.

Export Development Board of Canada (EDC), Ottawa, ON (Aug ’21 – Feb ‘22)

Sr. Scrum Master/PM – Legacy Modernization – Digital Innovation

Overview of the Project: The objective of these multiple projects are migrating Custom Policies for 12 large Corporate Insurance clients and decommission various legacy applications like FIRM, Globex, CRS and moved them to CRM application and Web based application to reduce the maintenance cost and cyber security risk on EDC’s Insurance Platform

Coached team to understand Scrum Framework and worked with Product Owner to manage backlog health to deliver business values as per business priorities

Maintained and updated weekly Custom Policy Migration Project plan to ensure that migration plan are on schedule within scheduled timeline

Created impediment log and risk registry by adding new risk, come up with mitigation plan.

Created communication plan to determine the technical and business contacts for each projects, maintained budget and forecast

Pursued and got leadership consensus to make the scrum teams truly cross functional by promoting pair programming and facilitating Knowledge Transfer (KT) sessions and capture KT effort through Task on JIRA

Facilitated all the scrum ceremonies i.e Daily Stand Up (DSU), Sprint Planning, Sprint Review (Demo), Sprint Retrospective, Backlog Refinement using Azure Dev Ops (ADO) as well as collaborated with external vendor/teams, and facilitated weekly PM status call to health check on projects updates

Analyzed key Agile metrics (Velocity, Burndown, and Cycle Control report) to help team on improvements and communicated them with higher management

Being a change agent by promoting inspection, adoption, and accountability across the team to increase productivity and identifying/managing resistance to change

Proposed Kanban framework training for our Scrum team due to the nature of our decommissioning work

Major projects and Accomplishments:

FIRM Retirement Phase 1: Delivered FIRM retirement Phase 1 work with in 4 sprints by identifying all the mainframe applications needs to replaced and coming up with solid plan for actual phase 2 work with proposed business analysis solution for CRM application

Custom Policies Migration: Successfully migrated 10 policies out of 12 of them (individual large business insurance clients) ahead of May 2022 deadline. All the 10 policies successfully migrated to CIS application from Legacy application.

Kick Off Globex and CRS decommissioning: Successfully kicked off 2 multiyear decommissioning projects by identifying resources, cost, risk/dependencies, milestones, communication plan, and indentified all the integration points for the old legacy applications.

Wells Fargo, Charlotte, NC (Apr ’20 – Aug ‘21)

Sr. SAFe Scrum Master/SAFe Transformation Consultant – Payment Virtual Solution Innovation – Digital

Overview of the Project: Helped Wells Fargo to implement SAFe Transformation and assisted two scaled agile value streams to complete regulatory and compliance/governance project for retail branches and digitization of customer interaction with Launch Pad App by replacing the Legacy One Interface Hub (to cloud platform) at the bank

Provided training on SAFe implementation to implement SAFe transformation and DevOps transformation

Helped launching 2 new scrum teams (ETL and One Interface UI/Cloud Platform) and performing both Coach/SAFe Scrum Master roles on multiple Digital Innovation teams

Created new scrum boards and confluence pages for both the scaled agile teams

Coached and mentored external scrum masters to adopt scaled agile mindset and helping them with pre-PI planning activities including risk mitigation and dependency/impediment mitigation

Worked closely with Release Train Engineer (RTE) on Value Stream Mapping and upcoming PI planning event and help them create Program Board and summarized PI objective and goals for the teams

Responsible for providing various training sessions for both the Scrum teams and helping respective PM’s on budgeting

Major projects and Accomplishments:

Business Transformation Screen Share: Delivered BT Screen Share project from inception to completion in 6 sprints. It is helping Wells Fargo branches to display a working web page in a screen share mode that allows banker to protect rest of the applications running on their desktop.

Tellers Prescribed Limits: Delivered Prescribed Limits for Tellers project in 5 sprints under Digital Branch initiative where teller’s transaction limit is changed from Branch Manager Assign limits to Team Member Attributes systems determines limit. It will save branches 300K Hours and estimated 6.5 million per year

Regulatory and Compliance/Governance Production Fixes: Ongoing regulatory and compliance/governance production fixes in every sprint in addition to building new features.

Bank of America, Charlotte, NC (Oct ’19 – Mar ‘20)

Sr. SAFe Scrum Master – Client On-Boarding Experience – GWIM Banking Integration

Overview of the Project: The objectives of these scaled agile projects are to help Bank of America to launch new integrated UI digital campaign initiatives (API) to integrate Global Wealth Management, Investment, and Mortgage applications.

Performed SAFe Scrum Master role on COBE (Client On Boarding Experience) trains and ensured teams adhere SAFe values

Successfully served globally distributed scrum teams

Created new scrum board and reporting metrics for the scaled agile teams and dashboard for leaderships

Successfully coached and implemented pair programming in the scrum teams

Facilitating all scrum events, removing impediments/blocker, coaching team, and worked closely with RTE (Release Train Engineer) on PI (Program Increment) timeline

Identifying dependencies, risks, capacity, velocity, and loads during pre PI Planning

Successfully facilitated PI Planning session with RTE (Release Train Engineer) and planned 6 consecutive sprints during PI planning session

In the absence of QA resources, successfully transformed Dev team to cross functional roles including performance testing

Major projects and Accomplishments:

COBE - PoC: This complex Proof of Concept of integrating multiple applications in single UI is completed on scheduled timeline. It is helping Bank of America to launch MVP to integrate Global Wealth Management, Investment, and Mortgage (GWIM) applications which will lead to huge operational excellence and consolidated revenue growth

Assembled a distributed Scaled Agile team: Successfully assembled a globally distributed agile team and launched the team with sprint 0

COBE – MVP: Successfully completed PI1 with all the committed features and completed PI2 planning with PI2 Epics sizing and Shell Story creation

Tangerine Bank, Toronto ON (Apr ’19 – Oct ‘19)

Scrum Master/Sr. Project Delivery Manager – Marketing Campaign and Call Center projects

Overview of the Project: The objectives of these agile transformation projects are to help Tangerine to launch new digital campaign initiatives and enhancements of Call Center applications.

Performed Scrum Master and Sr. Delivery Manager’s role in multiple projects simultaneously

Successfully delivered 3 projects from inception to completion

Coached collaborative team environment and helped team to be open, transparent, and avoid dysfunctions

Successfully transformed team to become truly cross functional and eliminate conflicts

Responsible for project deliverables, managing external resources, and liaison with external vendors (IBM, Call Vu)

Prepared status reports, financials (Budget/Accruals/Forecast/Contingency) for every new initiative/project using Planview

Facilitated creation of New Issue Risk Assessment (NIRA), Privacy Impact Assessment (PIA), and Threat Risk Assessment (TRA) with Business and Legal team to comply with Data Governance

Presented bi-weekly project status (accomplishment, upcoming activities, risk, and issue) presentation to the leadership team

Major projects and Accomplishments:

Outbound Dialer: This complex Infrastructure project completed on scheduled timeline and budget. It helped Tangerine to Automate Outbound Call capabilities which leads to operational excellence and revenue growth

Call Vu Collaboration: Project completed on time with extended scope and it enabled Tangerine to reach clients through digital collaboration which leads to operational excellence and saving cost

Refer A Friend: Project completed on time and it is immediately started saving 100’s of thousands of dollars referral bonus fees for Tangerine which leads to savings and revenue growth

TD Bank, Toronto ON (Aug ’18 – Mar ‘19)

Scrum Master – RESL Home Owner’s Journey/OMNI Handoff

Overview of the Project: The objective of this CLK (Java) and Salesforce Angular agile project is to provide accurate information about the Bank Sourced Digital Mortgage leads to TD so that reduced compensation could be paid to MMS agent.

Helped TD to build the digital mortgage application product from inception with 8 sprints and delivered phase 1 successfully

Increased team velocity more than 20% in few months

Coached development team to reduce cycle time to eliminate longer In Progress state of User stories

Helped Product Owner with story mapping, story writing/splitting, prioritize backlog, and development team to reduce cycle time in every sprint

Provided agile maturity scorecard to higher management

Major project and Accomplishments:

Digital Mortgage Application: Facilitated successfully to build the Digital Mortgage Application product which allowed TD to save millions of Dollars on MMS compensation by determining the correct Bank Sourced Mortgage Leads vs Mobile Mortgage Agents Leads. The success story of this product was discussed in annual town hall by TD CEO and our team got deserved recognition

OptiNumerz Inc., Vaughan ON (Aug ’17 – Apr’18)

Scrum Master/PM – Mobile Apps

Overview of the Project: The objective of this agile project was to provide Mobile App money transfer solutions to National Bank of Kuwait for their existing customers as part of modernizing the current banking systems to digitization of the bank.

Major project and Accomplishments:

Mobile App PoC: Successfully built the Mobile App money transfer PoC from inception to completion for the vendor to present the PoC to National Bank of Kuwait.

Frontier Communications Inc., Dallas, TX (Oct ’15 – Jul' 17)

Conversion Test Lead/Coordinator – Verizon Conversion Project

Overview of the project: The objective of this Data conversion project was to convert all the Verizon cable customers (Copper Land line, FiOS Internet/TV and Dish) from California, Florida and Texas to the Frontier AS400 platforms.

Project lead and prepared test plan, test cases, test data and managed test suits and test lab using HP ALM QC, SoapUI, and Salesforce application

Provided testing estimation for E2E Business customers based on 3 points PERT estimation

Reduced 30% test case coverage for E2E testing team by reducing redundancies

Provided project coordination during project implementation, including development, installation, training, and deployment phases, monitoring and tracking project progress, overseeing vendors’ activities.

Coordinates with other IT groups to ensure that network and application integration is addressed at appropriate phases of the project, technical requirements are addressed, and that resources are identified as required

Cisco Systems Inc., Toronto, ON (Jun ’12 – Oct '14) Client: EastLink

Scrum Master/Project Lead – Verizon, Shaw, Eastlink TV and Video on Web and Mobile Apps

Overview of the project: The objective of this agile project was to deliver IPTV Video/TV everywhere experience to EastLink users on their Mobile, Tablet, and Desktop/Laptop devices through managed services (Authentication)

Recognized as the best performer in the team and led a challenging onsite/offshore project

Transformed Eastlink TV everywhere project to scrum development framework and DevOps

Actively worked with scrum team to delivery of product backlog, sprint backlog, and software releases

Established transparent and clear tracking of releases, user stories using Rally and Jira dashboard

Facilitated sprint planning, daily scrums, sprint review, and retrospective meetings

Provided daily testing status to PM

Project Lead/Interim Scrum Master – Web Portal

Hewlett-Packard (HP) Inc., Toronto, ON (Feb ’11 – Mar ’12) Client: Rogers Communications Inc.

Overview of the project: Rogers One Number agile transformation project was a continuation of Rogers’s innovation to provide additional Web based Voice, Video, and Email/Messaging services to the existing clients on their Mobile, Tablet, and Computer devices.

Built and led QA team and responsible for QA deliverables

Facilitated scrum ceremonies in the absence of Scrum Master

Helped Product Owner prioritized product backlog during grooming session

Performed a cross functional role that required communicating with both business and technology team

Used API calls through SoapUI to create test accounts

Identified external dependencies and proactively communicated to QA Manager and Project Manager

Worked with cross functional team from different countries to ensure successful Implementation

Sr. Test Analyst & Team Lead – Big Data Migration, eCommerce & System Test (May ’05 – Feb ’11)

Rogers Communications Inc. Toronto ON

Overview of the project: Major milestones for Rogers as it designed to implement one new integrated platform by replacing two separate Cable (Legacy) and Wireless (Ensemble) platforms.

Managed Field to Field (F2F) and Bill to Bill (B2B) testing for Big DaTa Migration/Conversion project

Ensured 100% Data Quality and Data Integrity during migration

Assigned test modules to the testers and ensure that assigned tasks are timely executed

Moderated daily defect review calls and ensured that all the open defects are effectively communicated. Also new defects are assigned to appropriate owner such as Amdocs on-site, Amdocs off-site, Collator, Data Cleansing, and Translation Table group

Managed multiple waterfalls and agile projects for SaaS, ETL, client servers and web applications

Took part of Rogers Agile Transformation and moved from Waterfalls to Agile Methodology on Rogers.com projects.

Represented eComm QA to the weekly Agile meetings

Sr. System Test Analyst (Jul ’04 – May ’05) Client: Telus Mobility, Scarborough, ON

Overview of the project: This project was related to implementing Smart Activation to allow Dealers to activate customer with minimal error and launching new products/services to cope with the competitors.

Used Mercury Test Director 8.0 for end to end testing for Ensemble (Knowbility) advance releases

Created new Customers, created Usages, processed them through MAF/MPS, validated usages in the backend database through SQL to verify estimated charges, ran Billing, generated Invoices, and made sure the test results are 100% as expected

Coordinated with AMDOCS and TELUS Mobility resources for any critical issues and ensured the concern is resolved within the strict timeline

COMPUTER SKILLS

Languages: C, C++, Java, Java Script, Angular, XML, SQL, PL/SQL, HTML, VB Script

Databases: Oracle 8.x/9.x/10.x/11.x, MS SQL, MS Access 2000, DB2

GUI: Salesforce, Service Now, CLK, SaaS, CSM, ERS, VMS

Testing Tools: Win Runner, Quick Test Pro, HP Quality Centre, Rally, Clear Quest, QA Complete

PM Tools: Jira, Confluence, MS Project, MS Visio, Tableau

Web Services: SoapUI Pro, ReadiApi, Parasoft, XML, JSON, REST call

Data Warehouse: Informatica (PC), Power BI, Cognos (BI), IBM Optim

DevOps: Jenkins, GitHub, AWS

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