Customer Service Human Resources
Resume:
Subject Updated Resume **/**/****
From jane kellner <****************@*****.***>
To: jane kellner <****************@*****.***>
Date Today at 11:56 AM
Jane Tan Kellner
****************@*****.*** Cell: 415-***-****
Objective: To work full-time in business or office environment: Front Desk/Customer Service/data Entry/Admin Assistant/Office Clerk/ Human Resources assistant/associates/ Payroll/ Banking & Financial Institution/Government Office.
Summary: Motivated and flexible individual with wide range of experience in multi-tasking. More than 10 years of experienced working in a human resources related field/Payroll/updating times sheets. More than 10 years experienced in management, administrative assistant, customer service, property security, accounting and marketing field of business. Updating records/appointments as needed. An excellent public servant. Languages: Speaks fluently in English, Tagalog and Chinese. Duties:
* Receive and screen phone calls and visitors.
* Use considerable judgment in providing factual information in response to numerous inquiries
* Establish and maintain confidential and administrative file.
* Public servant. Respond to request for information from and attempt to solve problems posed by the public, law enforcement and other governmental agencies by phone, through correspondence, and in- person. Assist at least 50 customers each day. * Review and analyze driver records to initiate corrections to the automated driver license records.
* Inspect documents for authenticity, signatures and completeness. Interpret, apply and explain the provisions of the Vehicle Code and other laws, administrative regulations, policies and procedures to the public, law enforcement, etc.
* Schedule reexaminations. Administer written tests. Keep unsafe drivers off the roads.
* Handle Suspension /revocation of driver’s license for drivers who have Physical/Mental condition, Drugs/Alcohol (DUI), negligence operator & fraudulent application and used of driving privilege. Process Special Instructor Permit and driving test request. Input info Process Special Instructor Permit and driving test request. Input info to data base.
*As assistant Student Services coordinator: Assist in promoting, training & helping communities on Government Student Services Program. Assist on hiring and onboarding newly hires. Updating and checking required documents on hiring process. On site School visits to reach out and assist students on getting ready to apply and look for jobs. Helping senior High students to prepare them on getting a career, confidence, to face the challenge in life whatever circumstances they have.
*Contract Staff as Customer Service Data Entry Specialist at Pfeiffer Vacuum: Retrieve Purchase Order via email. Enter Customers info into data base. Create Sales Order with corresponding Customer Account number, Bill to location, Ship to address, correct part number, accurate discount coding and pricing, Shipping/packing instruction info, payment terms and conditions, Delivery date or ETA. Email Key Account Specialist for any discrepancy on their Customers’ Purchase Order. Email Planning/Production Dept. on production ETA, Email Sales Control/Engineers on Pricing. Assists Key Account Specialist on their Pending Order Reports and many more as needed. Work history:
*01/2024 to 06/2024 Personnel Preference Inc. work assignment at Pfeiffer Vacuum & Engineering Yreka CA as Data Entry Clerk Specialist.
*09/2023 to 11/2023 Dept. of Rehabilitation Antioch as Assist. Coordinator for Student Services Program.
*08/2007 to 12/2016 CA DMV Driver Safety office in SF as Motor Vehicle Field Rep.
*01/2000 to 07/2007 Nikon Precision Inc. as Customer Service Rep. & Tech Support for Field Engineers.
*01/1980 to 01/1999 RJ International as Sales & Marketing Manager
*1999 to 2007 American Protective Services as HR assistant / Field Supervisor
Recognition/Awards: Outstanding Sales & Marketing Manager of RJ International; State of CA recognition award from State Senate; Community service award from Bantay Bata 163; DMV Key Player Recognition Award
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