Maintenance Technician Administrative Assistant
Resume:
Celina Nachtweih
San Antonio, TX *****
******.*********@*****.***
Dynamic and adaptable Administrative Assistant/Medical Assistant who thrives on challenges and operates well in undefined and changing work environments. Provides excellent customer service with a multifaceted background in meeting the highest quality standards for service and satisfaction. Authorized to work in the US for any employer
Work Experience
Service Center Coordinator
Balfour Beatty-San Antonio, TX
July 2024 to Present
• Enters required service requests into the Yardi database to ensure accurate tracking as they are received and schedule the work order.
• Assist in assigning service requests to Maintenance Technicians according to the Maintenance Technicians skills and abilities.
• Ensures all Maintenance Technicians’ workdays are loaded with a full day’s work.
• Monitor the workday of each Maintenance Technician to ensure they are completing service requests assigned to them per their scheduled AM and PM time frames
• Liaise with the Facility Manager or Maintenance Supervisor if a Maintenance Technician fails to complete their schedule work orders.
• Assist in monitoring supplies required for all open service requests and will contact the resident when the part arrives to schedule a date and time to have the Maintenance Technician complete the repair.
• Reviews all Maintenance Technicians completed work orders for proper accounting of labor, materials, and photographs.
• Review all work orders accurately reflect the policies for Work Order Management.
• Manage the quality assurance review of the work orders to ensure they have been completed correctly in Yardi.
• Assists the Facility Manager or Maintenance Supervisor with scheduling vendor assigned work in occupied or vacant homes.
Bug (scoreboard) Operator/Front Coordinator/Graphics Operator Freelance Operator-San Antonio, TX
June 2011 to Present
Adv Med Support Assistant (GS-0679-6), in Health Administration at the Audie L Murphy Memorial Veterans Hospital
US Department of Veterans Affairs-San Antonio, TX
September 2023 to June 2024
The Advanced Medical Support Assistant position is the administrative subject matter expert within the Team let and therefore has significant responsibilities within the team. The following duties maybe included, but are not limited to:
• The position involves performing receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
• The incumbent will assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• The incumbent utilizes various reports to ensure clinic setup is closely monitored to effectively support the needs of the clinic. The MSA Supervisor accepts recommendations for clinic adjustments by the AMSA.
• Incumbent screens/receives phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• The AMSA uses various databases to extract categorize and collate specific patient/provider metrics required to manage the chronic and preventive health care needs of the panel.
• The AMSA develops and maintains specific reports used by the team to monitor, track and trend care delivery as well as participating/leading quality improvement efforts focused on cost, access, quality, and satisfaction.
• The AMSA has significant responsibilities within this context including coordinating communications during the inpatient to outpatient discharge interface, communicating with non-VA medical offices/ facilities to coordinate care, participating in secure messaging with the patient and team, notifying patients of normal lab results, developing, and managing a system for tracking needed follow-up care
(consults, tests, etc.) and communicating with the patient and team as necessary.
• The AMSA fully participates in daily and weekly team huddles to manage and plan patient care. When patient flow requires adjusting based on priorities and deadlines, the incumbent works with the team to sequence the work to meet the team and patient needs.
• The position provides medical administrative support to one or more outpatient clinics and is an integral member of the outpatient clinic team to effectively carry out day-to-day administrative operations of the clinic.
• The incumbent is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient.
• The incumbent provides administrative support to Physicians, Physician Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers, and other administrative and professional staff throughout the Primary Care Service area.
Administrative Assistant, 40 HRS. per WK.
Allcat Claims Service, LLC-Boerne, TX
August 2022 to April 2023
• Independently responsible for maintaining files, generating reports and presentations, setting up for meetings, and reordering supplies.
• Share resolution skills with management to help navigate complex matters.
• Providing real-time scheduling support by booking appointments and preventing conflicts.
• Generate reports, transcribe meeting minutes, develop presentations from requested research.
• Provide above and beyond professionalism with client and adjuster relationships.
• Provide support to department in all areas.
• Dynamic team player. Contributes to team effort by accomplishing related results as needed
• Continually update and organizing contact lists.
• Excellent professional written and oral communication skills via phone, email, and mail.
• Anticipate the needs of others in order to ensure their seamless and positive experience.
• Provide claims information immediately when requested. Branch Coordinator
Texas Traffic and Barricade-Georgetown, TX
August 2021 to April 2022
40 hrs. per wk. (transferred with active-duty spouse)
• Operational duties include following safety rules and regulations.
• Enter accurate daily ticket data including equipment, payroll for 80+ employees and invoicing.
• Prepare and submit daily invoices to customers.
• Maintain accurate records which includes daily/ weekly scanning and filing of daily tickets.
• Assist additional departments as needed.
• Completes all other duties and assignments in a timely manner as directed by Director of Administration.
• Handle all onboarding for new hires to include the process of E-Verify, Good Hire, Ease, Time-Works and ensuring all employees are enrolled in the appropriate benefit package.
• Responsible for the monthly expense report for both branches
• Expert in data base - TCR
Front Desk Assistant/Receptionist
Almouie Pediatrics-San Antonio, TX
July 2020 to July 2021
40 hrs. per wk. (transferred with active-duty spouse)
• Check-in patients upon arrival which includes updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and provide consents for signature as well as appropriate health questionnaires.
• Check out patients, collect additional balances, provides visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate.
• Scan and upload documents in Document Management system.
• Sort and deliver mail and PA documents received through courier. Maintain clean work area and patient waiting area.
• Answered on average of 80 calls a day.
Front Desk Medical Assistant/ Receptionist
Southwest Children’s Center-San Antonio, TX
February 2018 to May 2019
40 hrs. per wk. (transferred with active-duty spouse)
• Schedule appointments & follow ups
• Answer on average 70 -100 phone calls a day
• Greet patients with a smile and professionalism.
• Ensure all patient demographics, contact information, pharmacy info, and insurance info are correct.
• Collect & balance co-payments, private pay collections, and outstanding balances.
• Complete Insurance Verification Web Enable patients.
• Distribute the pertinent paperwork to all patients for each visit.
• Make patient appointment reminder calls.
• Ensuring all documents are appropriately scanned into patient files.
• Obtaining medical records from prior physicians’ offices with the appropriate authorization.
• Works closely with 10 physicians within the practice in the referral department answering to orders and distributing specialists’ information to patients.
• Scheduling priority appointments requested from the attending physician.
• Knowledgeable on ICD -10 codes.
• Promptly generating on an average 15 - 20 referrals on a daily basis. J Prime Steakhouse-San Antonio, TX
September 2017 to December 2017
Primary Front of House Server (transferred with active-duty spouse) Food and Beverage Manager
La Cantera Hill Country Resort-San Antonio, TX
March 2015 to January 2017
Customer Service Representative
North Florida Rehabilitation Service-Jacksonville, FL January 2008 to January 2010
Skills
• Billing and data entry
• Microsoft Access
• + Microsoft Word
• Insurance Verification
• Citrix
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Outlook
• Sales
• Analysis skills
• Quality assurance
• Human resources
• Organizational skills
• Microsoft Powerpoint
• Time management
• Payroll
• ADP
• Microsoft Office
• Administrative experience
• Office experience
• Communication skills
• English
• Inside sales
• Care plans
Certifications and Licenses
IICRC Certification
Food Handler Certification
Water Certification
Driver's License
Certified Payroll Professional
ServSafe
BLS Certification
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