Customer Service Representative
Resume:
Sandra Jones
Clinton, NC *****
*****************@*****.***
Willing to relocate to: Dunn, NC - Mount Olive, NC Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Walgreens-Mount Olive, NC
November 2022 to Present
Assisting customers, cashier and payments. Photo center, answering phones, sales and returns. Putting up stock and inventory of store. Promoting credit cards and quality control. Weekly resets and merchandising, plano grams and putting out new merchandise. Scanning products and price changing. Property Manager
Chart House self storage and UHAUL-Wendell, NC
December 2021 to October 2022
Managed 3 floor storage units and property. Rented storage units and uhaul trucks and equipment. Maintained appearance and any issues with U-HAUL trucks /trailers. Opened and closed store. Key holder. Worked independently. Daily reports, cash handling and deposits. Collections for late payments. Processed applications for rentals of storage units and U-Haul trucks and trailers. Sales and returns. Answered multiple lines, computers skills. Quality control. Keeper store stocked did plan ograms and put up merchandise.
Customer Service Representative. Head Cashier
Lowe's Home Improvement-Clinton, NC
October 2011 to September 2021
Customer service desk, answering phones, dispatch calls. Computer knowledge sales and returns. Head Cashier, counting tills, credit card sales and quality control. Customer Service Representative
Rent America-Clinton, NC
March 2008 to October 2011
Customer Service, sales, applications from customers,collections Dispatching routes to delivery drivers. Computer and faxing knowledge
Open and closing and deposits
Customer Service Representative
Alltel-Clinton, NC
June 2004 to July 2008
Helped clients with knowledge and sales of cell phone service and accessories. Opened and closed store and made daily deposits. Trained co-workers. Resets and plano grams Education
GED
Sampson Community College - Clinton, NC
Skills
• Computer skills (10+ years)
• Microsoft Excel
• Front desk (10+ years)
• Office manager experience (10+ years)
• Bookkeeping
• Retail management (3 years)
• Leadership (10+ years)
• Cash Handling (10+ years)
• Retail Sales (10+ years)
• Store Management Experience (8 years)
• Merchandising (10+ years)
• Assistant Manager Experience (3 years)
• Accounts Payable
• Planograms (10+ years)
• Inventory Control (10+ years)
• Customer service
• Property management
• Sales Management
• Loss Prevention
• Pricing (10+ years)
• Freight (10+ years)
• Upselling
• Accounts Receivable
• POS (10+ years)
• QuickBooks
• Retail sales (10+ years)
• Sales (10+ years)
• Customer service
• Store management
• Cash register (10+ years)
• Planograms (5 years)
• Sales management
• Cash handling (10+ years)
• Merchandising (10+ years)
• Pricing (10+ years)
• Leadership (10+ years)
• Typing
• Freight (10+ years)
• Front desk (10+ years)
• Property management
• Accounts receivable (10+ years)
• Office management
• Bookkeeping
• Accounts payable
• Quality control
Certifications and Licenses
Driver's License
Assessments
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting Full results: Proficient
Administrative support professional fit — Proficient January 2022
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Work style: Professionalism — Proficient
January 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
January 2022
Level of motivation and discipline applied toward work Full results: Proficient
Sales skills — Proficient
October 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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