Customer Service Overnight Supervisor
Resume:
Yu Zhao Overnight Supervisor
**********@*****.***
TomChimorin
Profile
Dedicated individual with experience in customer service and team management. Skilled in overseeing operations, ensuring workplace organization, and maintaining product quality. Proficient in handling inventory, resolving customer issues, and ensuring smooth workflows. Flexible with shift availability and committed to supporting a productive and positive team environment.
Skills
Team Leadership
Ability to effectively lead and manage a team, ensuring smooth overnight operations and fair task distribution. Communication Skills
Strong verbal and written communication skills for coordinating with team members, resolving issues, and ensuring tasks are completed.
Problem Solving
Capable of quickly identifying and resolving operational or customer-related issues to keep the workflow
efficient.
Adaptability
Comfortable working in a fast-paced, dynamic
environment and handling unexpected challenges during overnight hours.
Languages
English
IELTS score of 7.5, demonstrating
strong command of English in both
written and spoken communication.
French
Able to understand and
communicate in simple French for
everyday interactions.
Chinese
Proficient in Chinese with the
ability to engage in conversations
and communicate effectively.
Education
2023/09 – present
Barrie, Canada
Computer Programming & Analysis
Georgian College
Demonstrated strong academic performance with a focus on software development, database management, and problem-solving skills. Maintained a GPA of 94%. 2022/09 – 2023/07
Dubai, UAE
Computer Science
Gems Founders Al Mizhar
Completed rigorous computer science curriculum with a focus on programming fundamentals, algorithms, and data structures. Maintained a GPA of 90%. Professional Experience
2021/01 – 2022/05
Dubai, UAE
Sales Associate
Mr Ming's Trading FZCO
•Provided excellent customer service by assisting with product inquiries and recommendations.
•Handled returns, exchanges, and refunds efficiently, ensuring compliance with company policies.
•Supported sales promotions, boosting store sales and customer engagement.
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