Data Entry Customer Service

Nathalie Rodene

** ***** ******, #3-603-***-****

MANCHESTER, NH 03104 *********@*****.***

SUMMARY

A Healthcare Professional with experience in Medical, Insurance and Financial environments. Possessing outstanding attention to detail with accurate data entry abilities. Exceptional understanding of medical terminology with the ability to provide customer service in a healthcare environment. I am a highly organized, motivated team player with excellent interpersonal communication skills. Seeking a Provided Data Senior Associate opportunity to contribute my education and experience to the success of an organization. PROFESSIONAL EXPERIENCE

Cigna, Hooksett, NH 06/2016 - Present

Provider Data Associates Specialist/Data entry (contract)

● Responsible for maintaining accurate and current demographic and reimbursement data for practitioners and group associations for example: add, termination, and update

● Responsible for Handling requests from the Cigna PDM mail box

● Know the difference between a practitioner/physician (PR), association (AS), ancillary (AN), and facility (FA) when Cigna received a request.

● Knowing the difference between a Hospital Based provider (HBP),a hospitalists, a delegated and a non-delegated group; Knowing when and how to use the renaissance tool search for a complex issue. Habit OPCO, Manchester, NH 12/2015 – 06/2016

Front Desk Office Assistant/Patient Representative

● Check in patient for worker’s line

● Schedule patient for their monthly session with counselor, schedule intakes, add clients into the waiting list

● Maintains patients privacy and confidentiality at all times; Supervises & collects all drug screen samples

● Sort and distributes patient mail and identification cards

● Ensures all calls are answered in a timely manner, triage calls and take messages

● Assists with security inside of clinic; Provide backup for file room Manchester Mental Health, Manchester, NH 05/2015 – 08/2015 Electronic Medical Record/Data Entry/Filing (Contract)

● Requested charts for clinical staff intakes using CMHC chart requisition; Logged charts in & out using chart tracking; Printed planned event schedule for next day’s appointments for medical staff to pull charts

● Prepared intake packets for next day's scheduled; Filling all necessary paperwork related to openings and transfers; Uploaded all important documents using Avatar software into database Cigna, Manchester, NH 02/2015 - 05/2015

Data Entry (Contract)

● Responsible for accurate data entry of all abstracted medical record information from the HEDIS abstraction from into the Orion database; Filing and organizing of completed HEDIS records

● Ongoing communication with DIDIS teams; Provider outreach and other duties as required Bedford Counseling Associates, Manchester, NH 10/2014 – 01/2015

Electronic Medical Record/Data Entry/Filing (Contract)

● Requested charts for clinical staff intakes using CMHC chart requisition

● Logged charts in & out using chart tracking; Printed next day’s appointments for medical staff to pull charts

● Prepared intake packets for next day's scheduled Nathalie Rodene

18 South Street, #3-603-***-****

MANCHESTER, NH 03104 *********@*****.***

New England Document Systems, Manchester, NH 07/2014 – 06/2015 Data Entry (Part-time)

● Responsible for accurate data entry of various confidential records in company own database by following a set of instructions for each different jobs.

Cigna, Manchester, NH 02/2014 - 05/2014

Data Entry (contract)

● Responsible for accurate data entry of all abstracted medical record information from the HEDIS abstraction from into the Orion database; Filing and organizing of completed HEDIS records; Ongoing communication with DIDIS teams; Provider outreach and other duties as required. United Healthcare, Manchester, NH 09/2013 - 12/2013 Customer Service Representative (CSR) (Contract)

● Provided customer service to 50+ inbound calls daily in high volume call center environment

● Utilized their database to answer plan administrator's questions

● Added or removed dependents on insurance plan for their clients

● Transferred callers to the payment line to make payments on their policies True Green, Bedford, NH 04/2013 - 08/2013

Customer Service Representative (Contract)

● Handled calls that may require a slight deviation from routine procedures

● Maintained customer database through accurate and timely data entry Fidelity Investment, Merrimack, NH 07/2012 - 12/2012 Transaction Processor (Contract)

● Provided a high level of service by accurately processing benefit transactions.

● Circulated and entered retirement transactions.

● Built and maintained positive working relationships and model appropriate behavior across the organization with clients, peers, and management; Recommended continuous improvements in workflow efficiency Cityside Management Corporation, Manchester, NH 02/2010 - 04/2012 Customer Service Specialist

● Customer service manning extension for 4 government lines; Distributed new assignment distribution

● Created files from databases; Answered comment box from website, general broker calls, voicemail return from marketing; Handled lender/broker document requests; MLS tracking of printing and requesting corrections

EDUCATION AND TRAINING

Seacoast Career School

Health Claim Specialist Certification

New River Community College

Associate's Degree, Medical Assistant

TECHNICAL SKILLS

Knowledge of Electronic Health Records; Knowledge of Medical Terminology; Knowledge of CMS-1500; Knowledge of Medisoft, HER, & ICD-9, HEDIS, Orion, Avatar

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