Customer Service Retail Sales
Resume:
Hello
Mark Alvarez
Bakersfield, CA 93313
Secondary Phone Number: 661-***-****
**************@*****.***
Skills
Multi-Tasker, Organized, Fast- Paced Worker, Fast learner, Positive Personality, Communicative, 6+ years in Customer Service, 5+ in retail sales, Self motivated Experience
JUNE 2023 - PRESENT
Love’s Travel Stop, Store #203 Oklahoma City/ Store #382 Tulare - Shift Leader/Trucks Service Advisor
● Great customer service and while observing the sales floor for any potential theft or damages
● Perform a Lottery/Lotto Report at the end of the day to make sure paperwork was as accurate as possible
● Conduct employee reviews to try and solve any concerns with employees and or customers in the workplace
● Had knowledge of truck parts and writing estimates for them
● Advising customers or companies on invoices and parts that were ordered for them
● Communicating with drivers, their companies, and technician on site to properly inform them of their unit
MAY 2023 - MAY 2023
Matcor, Guthrie OK - Pipeline Survey Specialist
● Operating a transmitter and relocator
● Track pipelines in designated states to ensure they met FDA Compliance guidelines
● In charge of yearly test sites are performed to ensure the pipeline is not a potential hazard to the public or community
● Wear proper PPE at all times while on site
● Follow company safety procedures to avoid any injuries or death SEPTEMBER 2022 - MAY 2023
Love’s Travel Stop, Store #203 Oklahoma City - Shift Leader
● Providing great customer service to drivers and making sure they are given the proper service while off the road
● Scanning items before performing each transaction, observing the sales floor for potential theft or damages
● Replace coffee and other condiments when needed while also keeping the store clean and organized
● Conduct a cashier’s end of day report to calculate the sales and transactions during shift and ensure it balances with the final report
SAS Retail Services, Bakersfield CA- Retail Merchandiser AUGUST 2022-SEPT 2022
● Rearrange items on shelves in assigned locations to planogram
● Ensuring that the shelves of a retail store are stocked with products and having them displayed properly for customers
Amazon Distribution Center, Bakersfield CA- Picker FEBRUARY 2021- AUGUST 2022
● Wait for each to come along, verify SKU and details regarding items read from the monitor.
● Then take from the pod and place the item/ items inside of the bin to be ready for its next process stages. Maintain a health time of nine minutes and below and 350 items per hour while processing out the pods
● Always wear the proper PPE provided to me to prevent any accidents from happening. If so, we must report it to a floor manager or supervisor
● Making sure to stay aware of my surrounding and never step foot in areas I am not certified in
● Follow all company rules and guidelines
OCTOBER 2021- JANUARY 2022
Ross Distribution Center, Shafter CA- PTL Splitter
● Separate items into correct bin after verifying each SKU number and quantity
● Confirm with the machine that you have placed an item that is now ready for the next process
MAY 2018- MARCH 2021
TA Travel Centers of America, Bakersfield CA- Truck Service Advisor & Parts Person
● Advising customers or companies on invoices and parts that were ordered for them
● Communicating with drivers, their companies, and technician on site to properly inform them of their unit
● Had knowledge of truck parts and writing estimates for them DECEMBER 2015-SEPTEMBER 2016
Valley Convalescent Hospital, Bakersfield CA- Janitor
● Keeping facility clean, organized, and ensuring a healthy environment for residents and families
● Keep up on the outside grounds, make sure the grass was cut and watered
● Making sure no trash was visible and dumping all the trash into designated places
● Lock up facility and try to secure grounds best way possible, for safety of the resident FEBRUARY 2014-MARCH 2015
Carriage House Estates, Bakersfield CA- Kitchen Helper
● Providing security and maintaining a clean kitchen
● Comfort and adding value to seniors
● Providing the best service for the seniors
FEBRUARY 2013-FEBRUARY 2014
H&M Home Improvement, Bakersfield CA-General Laborer
● Painting, handling heavy equipment, and repairing and building such parts on home.Remodeling, framing, and installations
JANUARY 2012-DECEMBER 2012
Support Community Lifestyles Inc, Ponca City OK- Caregiver
● Caring and providing for disabled people by any means
● Keeping them up with society, communicating and keeping them company when there’s no one around for them
● Cooked, cleaned, and served them medication
● Took my clients out on trips, and also to their counseling group therapy, recorded all their activity of the day
JANUARY 2011-JANUARY 2012
Burlington Coat Factory, Bakersfield CA- Cashier
● Processing sells quickly and accurately
● Securing company assets
● Cash handling experience and greeting customers while providing excellent customer service
Education
2009-2011
Ridgeview High School, Bakersfield CA - High School Diploma
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