Customer Service Representative
Resume:
JOHN
MWANGI
*********@*****.***
Dallas, TX 75243
Bold Profile
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Panda Express. Adept in customer service and problem-solving, I excel in high-stress situations, ensuring operational excellence. My reliability and effective communication skills have consistently improved team efficiency and project execution, showcasing a commitment to results and a self-motivated work ethic.
PROFESSIONAL SUMMARY
Whatabuger - Customer Service Cashier
5525 S Buckner Bld. • 06/2024 - Current
Labor Maxx Staffing - Labor Assistant
1303 E Belt Line Rd • 02/2021 - 04/2024
Panda Express - Customer Service Representative
1330 N Us Highway 77 • 02/2019 - 12/2020
WORK HISTORY
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
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Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Processed customer orders and accurately handled payment transactions.
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Aided in meeting project deadlines through punctual arrival, consistent attendance, and focused work ethic.
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Maintained compliance with all applicable local, state, and federal regulations while performing assigned duties effectively.
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Delivered reliable support to supervisors throughout project planning stages, enabling successful execution of objectives.
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Enabled efficient coordination among team members with clear communication regarding task expectations and progress updates.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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SKILLS
• Customer Service
• Customer Satisfaction
• Reliability and punctuality
• Patience and composure
• Picking and Packing
• Self-Motivated and Disciplined
• Packaging and Labeling
• Cleaning and Organizing
• Heavy Lifting
• Warehouse Navigation
NewMan Smith
2335 N Josey Ln
No Degree
EDUCATION
Forlift Operator Certified
CERTIFICATIONS
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